Anca MINCULESCU

En résumé

Entreprises

• Cisco - Cloud and Managed Services Delivery Lead

  Issy les Moulineaux 2014 - maintenant Adding to my Service Delivery Executive profile the Cloud experience
  * Lead Transformational and Change Programs for the Delivery team to align to WW Cloud and Managed Services Strategy
  * Transform and Build Regional Center's Skills to adopt change
  * Remotely build WW teams to drive transformation ;
  * Influence, Design and implement the evolution programs alignment with Legal, Marketing, Platform and Engineering
  * Orchestrate and Oversee Global Accounts Service Delivery WW.
  * Service Delivery Manager Readiness Award ;

• Cisco - Service Delivery Executive

  Issy les Moulineaux 2011 - 2014 Customer Success Achievements:
  * Lead through influence and quality of delivery to create a trusted exec relationship at customer side -CxO level relationships
  * Lead the services transformations on Service Providers account - complex models adoption
  * Partner Management by focusing on our expertise and agility
  * Build strategic partnerships for customers Transformation
  Delivery Excellence Achievements:
  * Inspire a climate of operation excellence and customer satisfaction to my team and led customer satisfaction growth.
  * Managed Critical situations and executive communications, including penalties, offers and service state of art - Awarded by customers, Champion of ``Program Partner Meetings''
  * Awarded ``Best in Class'' in Delivery Excellence competition.
  * Create and lead my team towards the development of their development readiness plans, align them to the company vision and strategy
  * Build and led to success a diverse team that brings all the flavors needed to overachieve Cisco's targets - awarded ``Most diverse team in Cisco Services France''
  * Coach, Train and Manage the Contract Managers for all the French Services perimeter (Enterprise, Public Sector, Major accounts, SP)
  * Motivate cross-functional teams and act as a catalyst in my team relationship with an important panel of product Business Units
  * Drove contract migrations and negotiations internally and respectively with the customers
  * Deliver against strong SLAs
  
  * Leadership Achievements:
  * Create delivery models to optimize resource utilization and productivity; success is measured by growth from 2% to over 13% in 2 quarters
  * Develop innovative leadership skills to successfully manage the complexity of delivery in customized environments and contracts through Cisco processes and industry standards (ITIL, ISO, PMP, CCIE).
  * Work on EMEAR initiatives to help growing Cisco's agility in implementing customer needs for services through new Partner Portfolio Proposals
  * Business Development and Sales Management:
  * Gain market shares on my patch and provide continuous productive growth and P&L accuracy with control (productive revenue growth YoY)
  * Lead with a policy of accelerator of new technologies and drove my customers to acceptance of trials, POCs and new product or solutions; key business partner for regional sales team - won the ``Best Services Penetration Account in France'' award
  * Create close collaboration on our major account of my patch with Cisco partners (average of 75% growth in 3 years)
  * Awarded ``Champion for the Business Development activity'' in 2013 in a very challenging and volatile Market Environment ;

• Cisco - Client and Service Delivery Manager

  Issy les Moulineaux 2009 - 2011 Performances :
  * Grow the IP business and restore the Mobile business ;
  * Drive bookings pipeline by influencing CA and Product Sales teams.
  * Prepare revenue growth through a strong involvement in Services Business Development planning.
  * Overachieved on P&L (bookings, margin, YoY growth). ;
  * Drove Innovation and Collaboration with Legal, Finance and Account Teams to support complex deals ;
  * Promoted Big Bet Technologies ;
  * Strongly focused on People management by raising team technical skills and certifications.
  * Built from scratch the Alternate's Service Providers dedicated team
  * Nominated for the ``GOT Teamwork and Collaboration Award'' for the ``BDM community'' award and for the ``GOT Knowledge Sharing Award for the Mobile solution virtual team'' ;

• Cisco - Manager - Cisco

  Issy les Moulineaux 2007 - 2009 Performances:
  * Successfully build and led to growth the 40 -headcount consultants and specialists team ;
  * Create the model of field BDM role ;
  * Collaborate with Service Sales team to create the portfolio needed for the French environment: achieved through a market share increase from 2 SP customers to about 20 that used AS by

• Cisco - Service Provider Team Lead

  Issy les Moulineaux 2006 - 2007 Performances:
  * Successfully lead the transition and merge different teams.
  * Actively participate in renegotiation of all contracts
  * Escalation SPOC for customer issues ;
  * Successfully lead the EMEA AS Mobile Wireless VT towards a Global WW VT.
  * Member of the WW Mobile Advisory Team, representing Customer Advocacy community. ;

• Cisco - Mobile Solution Team Leader

  Issy les Moulineaux 2004 - 2006 Performances:
  * Team work attitude and dedication to customer success. ;
  * Close collaboration with respective BUs in order to achieve better product and alignment with customers' business requirements ;
  * Strong involvement in Presales activities ;
  * Created and led the WW Mobile Virtual Team allowing to drive cross-country projects and resources. ;
  * ``Team cross'' Award Nomination ;

• Cisco - Senior Project Engineer

  Issy les Moulineaux 2000 - 2004 Performances:
  * Teamwork with BUs and Practices to deliver across a big range of technologies and territories
  * High Customer Satisfaction scores and strong involvement in High critical management situations.
  * Gain a strong technical knowledge of the market in EMEA
  * Perform as Architect and Solution specialist as well as Training Instructor and Consultant. ;

• Cisco - Senior Customer Support Engineer

  Issy les Moulineaux 1998 - 2000 Performances:
  * Excelled in technical expertise, customer satisfaction, mentoring and building teams. ;
  * Build and Lead the first TAC outsourcing team in UK ;
  * Voice and Video technical experience in Sydney TAC ;

• European Community IT department - Data Manager

  1992 - 1998 job in parallel with my studies in
  Nomad and respectively Lambda Plus
  * Web Manager - the ``Internal Web site at DG I - EEC'' project.
  * Coordinated the Nomad's IT department. ;
  * Interface between developers and customers and Data Manager in Lambda Plus. ;

• Lambda Plus - Associate

  1992 - 1998 * Understand Business Requirements ;
  * Integrate Clinical Trial needs into Software Requirements and IT Programs ;
  * Modelize Clinical Trial into new technology needs ;

Formations

• FUNDP (Namur)

  Namur 1993 - 1998 Bachelor and Master of Science
  
  FUNDP - Computer Science Department ;
  * 5-years study in B.Sc and Master in Computer Scienc, option IT -Telecommunication and Economy
  * Accomplished with « Distinction Grade » ;

Réseau

• Alexandre PIERRIN-NERON

• Anne-Laure VAN ROSSUM DU CHATTEL - COVAL

• Boris RENET

• Dominique BLANCHARD

• Dominique BUISSON

• Eric MOUGIN

• Florence BOUCHER

• Guillaume MORINI

• Stéphane FLANDRIN

• Virginie SAMSON