Menu

Anne BRANCHUT

RENNES

En résumé

Highly organized and self motivated professional with significant market research background. Skilled at analyzing large data sets and transforming that into actionable insights.

Mes compétences :
Customer Satisfaction
Loyalty
Management
Market Research
Marketing
Microsoft Project
Microsoft Project Management
Research
research project management

Entreprises

  • Fresh Intelligence - Market research analyst

    2012

  • AIR MILES Reward Program at LoyaltyOne - Research Analyst

    2012 - maintenant

  • Le Louvre - Market research consultant

    2009 - 2009 • Conducted quantitative and qualitative research on customer loyalty program launch: questionnaire design, fieldwork, data manipulation and analysis
    • Delivered statistically reliable results in a short timeframe
    • Provided marketing recommendations and pricing strategy
    Ask for recommendations

  • Ipsos - Market research analyst

    Paris 2009 - maintenant • Managed ad hoc research projects to measure success rate of service innovation
    • Designed questionnaires in order to generate insightful data.
    • Coordinated fieldwork and data collection
    • Analyzed large data sets and created actionable summaries with strategic insights and recommendations
    • Requested and calculated project costs from internal and external suppliers

  • PayPal, eBay Inc. - Customer Insights Analyst

    2007 - 2009 • Measured the European customer satisfaction and loyalty using the Net Promoter Score approach (50,000 surveys per month)
    • Examined trends and patterns, translated data into actionable insights
    • Created and delivered presentations of findings to executive management team and risk stakeholders
    • Planned and led performance review sessions with outsourcers (Tunisia and Philippines) to improve the quality of service
    • Delivered training to supervisors and customer service representative

Formations

Réseau

Annuaire des membres :