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Anne VILMOT

ROTTERDAM

En résumé

Mes compétences :
responsible for sending collection
responsible for correspondence
SAP
Oracle
Microsoft Word
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
JDEdwards Suite
Financial Services
Credit Control

Entreprises

  • french-spanish - Credit Analyst

    2013 - 2015 contact all assigned customers to resolve payment delays and collect outstanding amounts ;
    - prepare and maintain proper records and documentation on all customer account corresponding issues ;
    - properly elevates problem accounts to manager ;
    - actively monitors all customer orders going on credit hold and timely resolves all corresponding issues ;
    - accurately maintains customer account balances by timely researching and resolving applied cash and identifying issues to customer services relating to credit memos ;
    - responds to issues and questions associated with customer payments, credit memos, or other customer account balances ;
    - prepares and maintains customer credit files
  • warnaco-calvin klein - French credit controller

    2013 - 2013 contacting customers by telephone, email, letters and fax to ensure timely received payments on all outstanding
    - investigating and resolving customer queries to enable releasing of orders quicker to collect payments more effectively
    - allocating payments on customer accounts to ensure clean customer balances with no unallocated documents outstanding, also responsible for sending collection documents to the bank and providing customers with proformas
    - work in close cooperation with Customer Service, Sales, Credit Collector and Team Leader
  • dsm - Credit controller

    2012 - 2012 monitor incoming payments from customers and determine both proactive as reactive the Credit Control position of customers. Ensure that the payments are assigned to the right customers.
    - contact with customers by email and phone. ;
    - reactive and proactive contact customers to encourage timely payments.
    - assess blocked orders according to standard procedures; advise Business Units how to proceed and/or release blocked orders.
    - responsible for the following regions: France, Rest of the worl and Benelux.
  • DHL Freight - Administrative worker

    Roissy en France 2010 - 2012 investigate and resolve enquiries of French, English and Spanish vendors via phone and (e-) mails
    - deal with last reminders, statements and all queries related to payments
    - handle vendor enquiries whilst providing professional service
    - creation of accounts
    - enter customer's data ;
    - enter / set up zones, tariffs, rates and products ;
    - perform month-end closing activities according to month-end schedule
    - liaise with country customer service, operations, commercial / sales and collections
  • Montessori Lyceum - French tutor

    2008 - 2009
  • NSIT - Teacher of french

    paris 2007 - 2008 Program with french embassy
    - set up of french department
    - acquisition and set up of documentation
    - set up and organization of the french library
    Teacher and cultural assistant
    french alliance zacatecas ,
  • EDF Energy - Tele advisor

    Paris 2004 - 2004 customer calls : advise and handling of complaints ;
    - correspondence with customers and technical service ;
    - check and process of the invoices
    Administrative worker
  • Zacatecas Mexico - Teacher

    2004 - 2004 reorganization of the multimedia library ;
    - french-spanish and spanish-french translations ;
    - setting up of exchanges
    - schedule and introduction of the cine club
  • bonprix - Tele advisor

    Marcq en Baroeul 2002 - 2003 calls reception
    - processing of orders
    - additional sells
    ORGANISATIONS
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    fundación argentino holandesa ,

Formations

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