Anne VILMOT

En résumé

Entreprises

• french-spanish - Credit Analyst

  2013 - 2015 contact all assigned customers to resolve payment delays and collect outstanding amounts ;
  - prepare and maintain proper records and documentation on all customer account corresponding issues ;
  - properly elevates problem accounts to manager ;
  - actively monitors all customer orders going on credit hold and timely resolves all corresponding issues ;
  - accurately maintains customer account balances by timely researching and resolving applied cash and identifying issues to customer services relating to credit memos ;
  - responds to issues and questions associated with customer payments, credit memos, or other customer account balances ;
  - prepares and maintains customer credit files

• warnaco-calvin klein - French credit controller

  2013 - 2013 contacting customers by telephone, email, letters and fax to ensure timely received payments on all outstanding
  - investigating and resolving customer queries to enable releasing of orders quicker to collect payments more effectively
  - allocating payments on customer accounts to ensure clean customer balances with no unallocated documents outstanding, also responsible for sending collection documents to the bank and providing customers with proformas
  - work in close cooperation with Customer Service, Sales, Credit Collector and Team Leader

• dsm - Credit controller

  2012 - 2012 monitor incoming payments from customers and determine both proactive as reactive the Credit Control position of customers. Ensure that the payments are assigned to the right customers.
  - contact with customers by email and phone. ;
  - reactive and proactive contact customers to encourage timely payments.
  - assess blocked orders according to standard procedures; advise Business Units how to proceed and/or release blocked orders.
  - responsible for the following regions: France, Rest of the worl and Benelux.

• DHL Freight - Administrative worker

  Roissy en France 2010 - 2012 investigate and resolve enquiries of French, English and Spanish vendors via phone and (e-) mails
  - deal with last reminders, statements and all queries related to payments
  - handle vendor enquiries whilst providing professional service
  - creation of accounts
  - enter customer's data ;
  - enter / set up zones, tariffs, rates and products ;
  - perform month-end closing activities according to month-end schedule
  - liaise with country customer service, operations, commercial / sales and collections

• Montessori Lyceum - French tutor

  2008 - 2009

• NSIT - Teacher of french

  paris 2007 - 2008 Program with french embassy
  - set up of french department
  - acquisition and set up of documentation
  - set up and organization of the french library
  Teacher and cultural assistant
  french alliance zacatecas ,

• EDF Energy - Tele advisor

  Paris 2004 - 2004 customer calls : advise and handling of complaints ;
  - correspondence with customers and technical service ;
  - check and process of the invoices
  Administrative worker

• Zacatecas Mexico - Teacher

  2004 - 2004 reorganization of the multimedia library ;
  - french-spanish and spanish-french translations ;
  - setting up of exchanges
  - schedule and introduction of the cine club

• bonprix - Tele advisor

  Marcq en Baroeul 2002 - 2003 calls reception
  - processing of orders
  - additional sells
  ORGANISATIONS
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  fundación argentino holandesa ,

Formations

• Université Lille 3 Charles De Gaulle

  Villeneuve D'Ascq 2006 - 2008 master French as a foreign language
  
  thesis : which tool to increase inter cultural

• Université Lille 3 Charles De Gaulle

  Villeneuve D'Ascq 2000 - 2006 Bachelors Degree spanish language and litterature

• Lycée Jean Perrin

  Lambersart 1996 - 2000 secondary school diploma
  
  : secondary school diploma in literature and languages (English and Spanish)

Réseau

Pas de contact professionnel