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Antonia JOSEPHINE

Neuilly-sur-Seine

En résumé

Possess 9 years of experience in technical support and IT project management.
Expertise with international companies in multiple industries.
Enterprise support specialist able to identify the root cause of complex issues.
Skilled in systems, applications, hardware, and networks.
Adept project manager able to drive solutions development and delivery.
Strong team lead dedicated to supporting personnel in seamless project completion.
Proven history of implementing solutions that reduce issues and boost performance.
Able to drive organizational growth through best practices and process optimization.

Entreprises

  • JCDecaux - Functional Analyst

    Neuilly-sur-Seine 2015 - maintenant

  • Alten - IT Consultant

    Boulogne-Billancourt 2015 - maintenant

  • Roche - IT System Specialist

    Boulogne-Billancourt 2013 - 2015 - Implementing and providing 3rd-level support of MES systems
    - Authoring and maintaining technical procedures and documentation for applications (including operations, user, installation and configuration guides)
    - Delivering IT Manufacturing solutions according to business requirements
    - Assisting in Global IT Manufacturing Blueprint rollout and hardware standardization
    - Collaborating with site support organizations to identify needs and opportunities to improve system robustness and reliability

  • Novo Nordisk - IT Support Consultant

    La Défense Cedex 2012 - 2013 Primary technical support contact for second-level on-site and remote issues, supporting over 200 personnel both on-site and off-site as well as handling technical support matters for VIP customer management teams. Coordinate internal IT support operations for meetings, video conferencing, networking, and mobile. Foster new recruit training and development. Improve performance through ongoing team training. Communicate with the EU management team. Monitor and replenish IT departmental stock and inventory. Key point of communication and negotiation for third party vendors and suppliers. Achievements include: contributing to improvement efforts with outsourced EU first-level IT support teams; elevating customer support operations; cutting escalated ticket volume; supporting IT audit planning; and, participating in a full office migration.

  • Novo Nordisk - IT Project Officer

    La Défense Cedex 2008 - 2011 Planned, developed, and implemented major IT initiatives. Maintained global applications for local and European users. Managed systems updates and new systems implementations. Handled local support requests. Coordinated IT purchasing and inventory management. Collaborated with vendors on quotes and contract negotiations. Achievements include: coordinating deployment of digital signage software and local printing management and monitoring software; and, improving the economic and ecological footprint through a new best practices printing strategy, complete with end user training on waste and toner usage reduction.

  • Novo Nordisk - IT Support Technician / IT Project Assistant

    La Défense Cedex 2006 - 2008 Coordinated first and second tier support for a total of 350 remote and local users, managing request response through email, phone, and on-site support visits. Key role in internal project delivery. Achievements include: facilitating deployment of an online time management system within HR; contributing to limiting parallel trade for logistics through implementation of a contingency tool for tracking wholesaler drug quotas; and, spearheading the project to launch a leave management system in France, which was later adopted in Belgium and is currently the enterprise-wide solution for European offices.

  • Orange - IT Network & Support Technician

    Paris 2004 - 2006 Managed technical and network support for 800 Corporate Finance users. Promoted to systems administration, coordinating systems, network, hardware, and software maintenance, troubleshooting, and problem solving. Achievements include: supporting antivirus management through development of technical reference documentation.

Formations

  • INFOSUP (Paris)

    Paris 2006 - 2008 European Master in IT

    Project Management, Systems and Network Administration, Object-oriented programming, English, European Institutions...

  • INFOSUP

    Paris 2005 - 2006 European Bachelor in IT

    Linux systems and network administration, shell scripting, C programming...

  • ISCIO

    Orsay 2003 - 2005 Systems installation and administration (Linux and Windows 70-270 and 790 courses), Network administration (Cisco CCNA 640-801 course), Web development (HTML, PHP/MySQL etc...), hardware maintenance and troubleshooting...

Réseau

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