Mes compétences :
responsibilities development
responsibilities Coordination
SLA
SAP CO
SAP
Offshore development
IaaS
BaanERP
Baan
Entreprises
Infor Global Solutions
- Service Level Manager & Contract Manager
Garches2008 - 2017Main activities and responsibilities Responsible behind customer for contractual engagements and Respect of Service Level Agreement,
staffing and budget
Manage about 1 Million EUR contracts for 6 customers (Local and International).
Responsible of the measure and report of KPI.
AMS Business generation and Proposal redaction (AMS, SaaS, IaaS, ASP)
Name and address of employer Infor Global Solutions
72 rue du Colonel de Rochebrune, 92380 Garches (France)
Type of business or sector Information And Communication
Infor Global Solutions
- Service Level Manager
Garches2006 - 2011Project Director on AMS contracts, responsible of Services Levels / Deliveries / Respect of Budgets / Resources staffing...
Infor Global Solutions
- AMS Consultant
Garches2006 - 2008Main activities and responsibilities Coordination between customer and Offshore development team (India), ensure respect of planning,
quality of the deliveries and customer satisfaction.
Customization Care.
Name and address of employer Infor Global Solutions
72 rue du colonel de Rochebrune, 92380 Garches (France)
Type of business or sector Information And Communication
OTIS FRANCE
- ERP Development team Manager
Puteaux2002 - 2006Main activities and responsibilities Manager of a 4 resources development team for customisation care and projects on BaaN ERP
Name and address of employer OTIS France
La Defense2009 - 2009Title of qualification awarded ITILV3 Level 1 Certification
Name and type of organisation ORSYP
providing education and training (France)
