Mes compétences :
Food and beverage
Account management
Hospitality management
Hotel management
Front office
Interviewing
Recruitment & Selection
Entreprises
COREcruitment
- Hotel & Restaurant Division - France & Europe
London2012 - maintenantI am one of the main consultants for the Hotel & Resort Division here at COREcruitment. I cover all roles around the UK and Europe within boutique and branded hotels (may they be individually owned or part of a Group) and Resorts.
Please do get in touch if you are looking for great candidates or a new challenge across :
- Area Management to Director level
- General Manager and Deputy Manager
- F&B, restaurant, bar management
- Front of house, Reception, Reservation Management
- Housekeeping: Assistant Manager to Executive Housekeeping Manager
- Leisure, Fitness, Golf, Spa management
- Sales, Revenue, Marketing, HR functions (executive to Management)
- Account Management and Finance
WhiteConcierge
- Customer Service Specialist - French
2011 - 2012• Handling the task of first hand customer service
• Support of "Sourcing and Implementation Team" for the launch of first USA corporate and products
• Proactive Diary Management
• Effective communication via phone and email in both English and French
• Customer contact for new and existing request, complaints, queries and feedback
• Perform the tasks of conducting research and compiling solutions for customers’ requests by identifying and interpreting relevant data, and using validated sources as well as finalizing transaction
• Up-selling of services and promotions
• Coaching and mentoring of new starters, Cross Team Assistance and Training
• Working with PCIDSS Compliance level 1
Puteaux2010 - 2011• Management and Development of F&B team within two hotels
• Effectively Managing a team of 12 associates
• Training of high standard team
• Drive revenue through excellent service and miniminsing cost through effective rostering and productivity
• Involved in recruitment and selection process for the department
• Give effective feedback to team member and help in developing their career
• Costa Champion for Hilton Newbury Hotels (x2)
• In charge of beverage control for maximisation of Yield and cost of sales
• Helped in the progress of fresh strategies and actions
• Conducting Duty Manager shifts to ensure the safety and security of the property
• Working closely with the Food and Beverage Manager on personal Development
Hilton Worldwide
- Hostess Cafe Cino Bar & Lounge
Puteaux2009 - 2010• Guest interaction
• Developing personal relationship with the hotel and the brand
• Upselling the lounge, restaurant and meeting rooms
• Ordering of beverages
Hilton Worldwide
- Receptionsit
Puteaux2009 - 2009• Maintaining high brand standards
• Improvement of guests satisfaction and property loyalty
• Ensuring 100% fill-up of the property
• Enrollment of guest within our Hilton Honors loyalty program
• Ensuring guest needs and expectation are always fulfill 100%
• Ensuring walk-in sales of bedrooms at best rate to maximize Revenue Management.
• Best employee for upselling
• Coaching and mentoring of new starters
Formations
Hilton University (Newbury)
Newbury2009 - 2011Behaviour Based Interview - Hilton University 2011
Leadership with Hilton (Team member to Supervisor to Manager)
Managing Performance - PDR Training - Hilton University 2011
Managing Resourcing and Selection - Hilton University 2011
