Beatrice FOREST-VALENTINE

En résumé

Entreprises

• COREcruitment - Hotel & Restaurant Division - France & Europe

  London 2012 - maintenant I am one of the main consultants for the Hotel & Resort Division here at COREcruitment. I cover all roles around the UK and Europe within boutique and branded hotels (may they be individually owned or part of a Group) and Resorts.
  
  Please do get in touch if you are looking for great candidates or a new challenge across :
  - Area Management to Director level
  - General Manager and Deputy Manager
  - F&B, restaurant, bar management
  - Front of house, Reception, Reservation Management
  - Housekeeping: Assistant Manager to Executive Housekeeping Manager
  - Leisure, Fitness, Golf, Spa management
  - Sales, Revenue, Marketing, HR functions (executive to Management)
  - Account Management and Finance

• WhiteConcierge - Customer Service Specialist - French

  2011 - 2012 • Handling the task of first hand customer service
  • Support of "Sourcing and Implementation Team" for the launch of first USA corporate and products
  • Proactive Diary Management
  • Effective communication via phone and email in both English and French
  • Customer contact for new and existing request, complaints, queries and feedback
  • Perform the tasks of conducting research and compiling solutions for customers’ requests by identifying and interpreting relevant data, and using validated sources as well as finalizing transaction
  • Up-selling of services and promotions
  • Coaching and mentoring of new starters, Cross Team Assistance and Training
  • Working with PCIDSS Compliance level 1

• Hilton Worldwide - Assistant Food & Beverage Manager

  Puteaux 2010 - 2011 • Management and Development of F&B team within two hotels
  • Effectively Managing a team of 12 associates
  • Training of high standard team
  • Drive revenue through excellent service and miniminsing cost through effective rostering and productivity
  • Involved in recruitment and selection process for the department
  • Give effective feedback to team member and help in developing their career
  • Costa Champion for Hilton Newbury Hotels (x2)
  • In charge of beverage control for maximisation of Yield and cost of sales
  • Helped in the progress of fresh strategies and actions
  • Conducting Duty Manager shifts to ensure the safety and security of the property
  • Working closely with the Food and Beverage Manager on personal Development

• Hilton Worldwide - Hostess Cafe Cino Bar & Lounge

  Puteaux 2009 - 2010 • Guest interaction
  • Developing personal relationship with the hotel and the brand
  • Upselling the lounge, restaurant and meeting rooms
  • Ordering of beverages

• Hilton Worldwide - Receptionsit

  Puteaux 2009 - 2009 • Maintaining high brand standards
  • Improvement of guests satisfaction and property loyalty
  • Ensuring 100% fill-up of the property
  • Enrollment of guest within our Hilton Honors loyalty program
  • Ensuring guest needs and expectation are always fulfill 100%
  • Ensuring walk-in sales of bedrooms at best rate to maximize Revenue Management.
  • Best employee for upselling
  • Coaching and mentoring of new starters

Formations

• Hilton University (Newbury)

  Newbury 2009 - 2011 Behaviour Based Interview - Hilton University 2011
  Leadership with Hilton (Team member to Supervisor to Manager)
  Managing Performance - PDR Training - Hilton University 2011
  Managing Resourcing and Selection - Hilton University 2011

• A.I.M - Academie International De Management

  Paris 2006 - 2008 Hospitality Management & Administration

• Lycée Hotelier Tourisme BIARRITZ (64)

  Biarritz 2004 - 2006 Bachelor's Degree

Réseau

• Chloé EVERAERE

• Courcol MATHIEU

• Emilie LABBÉ

• Francois ZEDE

• Frédéric LE GOFF

• Johnny ANTHONY

• Julien FAYOLLE

• Léa MASSABIE

• Michael GUEDJ