Belgacem NAHALI

En résumé

Entreprises

• Dealership of Mitsubishi, JCB, DAF Trucks- Tunisia - After Sales Director

  2006 - maintenant Responsible for after sales business functions and operational aspects for service, body shops and parts including investment, distribution, logistics, sales and customer services, HR (Up to 50 staff and 10.5 million local currency turnovers).
  Main achievements:
  .Provided services of highest quality to customer in service and parts operations
  .Directed the after sales service goals, objectives and budgets.
  .Implemented ISO procedures for after sales activities as per brands standards
  .Evaluated & monitored core after sales business operations. Determined the factors affecting the achievement of goals. Implemented new systems /working process across the dealership / wrote and developed quality procedures for fixed operations activities and prepared action plans to improve the entire department resources and meet manufacture requirement in terms of Quality and Customer Retention.
  .Forecasted earnings, profits, and costs, and generated ideas and creative ways to increase profitability. Managed and supported new brand market introduction.
  .Observed closely the achievement of goals, evaluated the tendencies of primary indexes of profitability, productivity, absorption rate and set up the corrective countermeasures: Increased productivity, quality and turnover. Reduced costs through the introduction of tight controls, disciplines and regular competency assessment & training whilst achieving all KPI and P&L targets.
  .Increased absorption rate by limiting the indirect costs: motivated staff to achieve their full potential and implemented incentive program based on effectiveness whilst limiting employee basic pay as a means of downwardly charges in business scaring period.
  .Improved customer service levels to 94.1 % from initial start of 70%.
  .Introduced and maintained streamline stock control systems with very high stock turn ratio, high service rate (96 %+) and reduced obsolescence.
  .Defined, implemented and developed continuous marketing strategies that increased after sales activities volume by over 80% thereby increasing significant profitability.
  Maintained a sound & competitive pricing strategy through segmentation pricing, package pricing and product mix/offering. Reviewed the purchasing strategy and limited VOR penalty.
  .Maintained continuous factory support for added value after sales service by continuing price negotiation / reviewing whilst expanding product lines and customer offers.

• Dealership of SsangYong & Citroen-Qatar - Service Manager

  2004 - 2006 Responsible for all aspects related to service management covering: Budgeting, repair, maintenance, human resources, data processing, service development and up-dating with leading edge Safety and quality methods, internal / external communication, technical assistance, and training.

• Dealership of Mitsubishi, JCB, DAF Trucks -Tunisia - Branches Warranty Manager- Field Service Engineer

  1997 - 1999 .Managed the warranty departments for all branches.
  .Controlled warranty claims and analysis to minimize warranty cost and to provide clear picture to management on parts failures and costs.
  .Ensured the proper administration of warranty and campaigns as well as follow up the acknowledgments.
  .Acted as a Technical instructor for all brands Technologies: Built a strong team after evaluation and implementing staff training programme and development initiatives whilst meeting organisational, staff recruitment needs.
  .Acted as field service engineer for all the brands including troubleshooting, Diagnosis and repair of electrical /electronic, mechanical and hydraulic systems, Analyzing failures to identify causes & recommends corrective actions, performing initial and final inspection related to automotive, heavy equipment and trucks assigned to field.
  .Acted as assistant to Technical Director for after sales management issues. Contributed to superiors for yearly budgeting

• NAVIGATION MEDITERRANEAN COMPANY “CMN” Tunisia: Involved in Mercantile Marine - THIRD ENGINEER- Marine Officer (Onboard Cargo Ship)

  1996 - 1996 Worked as third engineer in the engine rooms onboard a cargo ship:
  .Maintained ship's mechanical and electrical systems and repaired any damage to the structure of the vessel.
  .Inspected, tested, and repaired major shipboard systems including: main propulsion, generating, piping, electro-hydraulic, HVAC/Refrigeration, and pneumatic, Including a 24 hour stand by.
  .Checked safety equipment, assured that the main engines and associated machinery, electrical, refrigeration, air-conditioning and cargo-handling equipment on ships are operating efficiently.
  .Kept an eye on automatic data recording equipment and analyzed data to make adjustments as required
  .Insured that manually record for all necessary readings from machinery operation is taken to make similar analysis and advised adjustments.

Formations

• Ecole Nationale Supérieure De La Marine Marchande (Sousse)

  Sousse 1992 - 1997 Navy Mechanical Engineer
  
  Electro -Mécanique Navale

• Lycée Technique Bab El Khadra (Tunis)

  Tunis 1988 - 1992 Baccalaureate with Major in Mathematic & Techniques
  
  Mathematic & Techniques

Réseau

• Bouchaib NAJIOULLAH

• Hanna DRLICKA

• Julien DA PONTE

• Karima DOUNIA EL MRINI

• Malek KHELIFI

• Nadhim NAHALI