Alcatel-Lucent
- SAP BI Supply Chain & Finance Service Manager
Paris2012 - maintenantFunctional Scope:
Supply Chain and Finance
Geographical Scope:
APAC – Asia Pacific Region
EMEA – Europe Middle East Region
NAR – North America Region
CALA – Central America Latin America
BI SCF Service Manager Responsabilities:
• Manage support activities associated with BW Supply Chain and Finances
• Manage Outsourcing Partner in delivering services and support according to SLA
• Ensure the stabilization of the Production environment
• Act as a bridge between Business Stakeholders and IT Team (Internal and External) for the resolution of Service Requests and implementation of Projects
Alcatel-Lucent
- SAP BW Functional-Technical Consultant / Team Lead
Paris2005 - 2011Projects and locations:
Asia Pacific Release – Australia, New Zealand, Shanghai
China Competence Delivery Center – Shanghai
North America Release – United States of America (Atlanta and New Jersey)
European Release – France, Belgium, Italy, Spain, Germany
• Responsible for the solution functional design & enhancements process
• Effectively liaised with users, gathered and collated all requirements
• Participated for the solution technical design and realization
• Provided training to the super users before test phases
• Provided support for the user acceptance test and Training
• Participated in the solution Go Live implementation
• Developed in-depth solution documentation
• Participate in ramp up of Alcatel China Competence Delivery Center
