Carole GUYVARCH

En résumé

Entreprises

• Freelancer - Consultant - Events Director

  2017 - 2018

• Smoozy DMC - General Manager

  2016 - 2017

• Datacenterdynamics, London - Global Head of Event Operations

  2015 - 2016 Responsible to effectively manage the Operations Department and ensure that the events (exhibitions, conferences and awards ceremonies) and services we provide to customers is of exceptional quality.
  Responsibility for the operational direction and delivery of events in accordance with the budgets and objectives set out for the department.
  
  • Define key operations processes, map and document best practice suitable to the events strategy and structure
  • Implement new extended timelines to support event strategy
  • Implement new structure in all regions
  • Automate processes
  • Development of Operations team (15-20 people located in 5 different regions)
  • Develop and implement Customer Services function
  • Responsible for an Events budget of 10KM+ per year

• DatacenterDynamics, London - Regional Operations Manager APAC, MEA and EUROPE

  2012 - 2015 Responsible to effectively manage the APAC, MEA and Europe Operations team and ensure that the events and service we provide to customers is of exceptional quality.
  Core responsibilities include:
  • Striving for excellence and ensuring that attention to detail and high standards of delivery and customer service are maintained
  • Managing and developing a team of 10 people across 3 different regions
  • Ensuring that all events are delivered within the agreed event process timeline and that all milestones are me
  • Reviewing venue / supplier recommendations
  • Reviewing and improving internal processes
  • Setting initial budgets for each event
  • Approving invoices and budgets reconciliation
  • Hired, trained and coached to success the entire team
  • Winner of the Best Operations Team at the Asian Conference Awards 2013
  • Coached a team of 10 Operations Manager/coordinators to deliver 35 events, 2 awards and 60 training per year in APAC, MEA and Europe

• DatacenterDynamics - Event Operations Manager

  2011 - 2012 Responsible for coordinating the operations of all events allocated to me, ensuring that the operations and logistic are delivered in accordance to the budget and objectives set out within the department.
  
  Primary responsibilities
  
  • Requiring to take a lead position on the events assigned to me. Principal point of contact both internally and externally
  •Ensuring that all events are within budget
  
  Pre-event
  • Resourcing and negotiating venue's contract
  • Communicating with the venue in terms of room usage and set up, menu selection, catering covers, audio visual requirements, chairman speakers, film crew...
  • Liaising with sponsors to ascertain their stand requirements
  • Coordinating web content, and the layout and design of the event floorplan
  • Building and maintaining a good working relationship with all contractors, venues and service companies
  
  On site
  •Responsibility of the event set up (exhibition and registration area, conference and breakout rooms)
  •All aspects of onsite F&B and AV requirements re my responsibility
  •Developing with sponsors a business relationship and assisting each individual with set up and break down of their stand
  
  Post- event
  • Coordinating the web content for the delegate resources
  • Checking invoices and ensuring budget reconciliation
  • Preparing event feedback

• Fc2 Events - Event Manager

  2008 - 2010 This role require me to provide corporate events that raise brand awareness through seminars, incentives, conferences and product launches. I manage and lease with a large portfolio of high profile clients from Banking, Industrial, Motor, Telecom, Retail, Pharmaceutical and Technological Industries. Eg. Crédit Agricole Private Equity, Groupe Casino, Alcon Laboratory, La Banque Postale Asset Management, France Boissons, Institut Français du Pétrole, Global Concept Services.
  
  Key focus areas are:
  Account and client management
  • Work on the initial pitch, create a theme and work with the artistic team
  • Answer all client’s enquiries, manage complaints
  
  Staff management
  • Ad hoc staff management (up to 5 executives, designers)
  
  Logistic management
  • Research and source venues, hotels, caterers, site inspection, budget negociation
  • Determine and arrange detailed programme needs (i.e. room set-up, function times, audio visual, menu selections, on site/off site events and activities, DMC operations, special events, ground transfers, room deliveries, VIP needs)
  
  Financial management
  • Update budgets as necessary during planning, prepare final budgets and ensure that stated margins are met. Communicate budgetary information to client throughout the planning and execution of meeting. Budget management up to 1 million euros
  
  Operational & On-site management
  • Manage the delivery of the event on-site, ensuring that the highest standards of professionalism are maintained throughout
  • Contract negotiations, board level financial reporting, budget control and core planning strategy implementation
  
  Case studies:
  • Groupe Casino Events 2009 & 2010. Pr events, dinner and travel programmes (15 to 100 people). Convention and seminar programmes (200 to 500 people)
  • Alcon Laboratory symposiums 2009 & 2010. (600 to 800 people)

• Allegria - Event Manager

  2006 - 2008 I worked as part of a team to organise small VIP events in unusual venues throughout Paris and worldwide. This role enabled me to travel extensively throughout Europe.
  I manage and lease with a large portfolio of high profile clients from Luxury, Banking, Industrial,Telecom and Technological Industries. Eg. LVMH, La Banque Postale Asset Management, Crédit Agricole Private Equity, Mastercard, Orrick Rambault Martel, Lexmark.
  I have conducted events in France, UK, North Africa, Spain, Italy and Hungary to name a few.
  
  Key focus areas are:
  
  Account management
  • Client relationship management
  
  Logistic management
  • Research and source new VIP venues, speakers suppliers in France and worldwide
  • Determine and arrange detailed programme needs (i.e. room set-up, function times, audio visual, menu selections, on site/off site events and activities, DMC operations, special events,ground transfers, room deliveries, VIP needs)
  
  Financial management
  • Budget reconciliation, ensure that stated margins are met. Communicate budgetary information to client throughout the planning and execution of meeting
  • Budget management up to 300k euros
  
  Operational & On-site management
  • Manage the delivery of the event on-site
  • Contract negotiations and budget control

• Pomme Production - Event Manager

  2006 - 2006 This agency specialises in organising film premieres and comedy nights in Paris. I worked as part of a small team to organise the comedy nights and events that were very popular in Paris.

• Le Public Système - Event Executive

  Levallois Perret 2005 - 2005 This is one of the biggest events agency in France. This was my first job in events and I worked closely with senior events managers on big events for high-profile clients.

Formations

• ISCOM (Paris)

  Paris 2003 - 2005 Marketing Direct Relationnel

• Université Paris 11 Paris Sud

  Sceaux 2001 - 2003 Marketing

• Lycée Fustel De Coulanges (Massy)

  Massy 1997 - 2001 Scientifique

Réseau

• Audrey D'AMARIO

• Catherine LE GOFF

• Grégory AUCLAIR

• Joel BENHAMOU

• Magalie BOULLERY

• Manon JULOUX

• Maud FELDMANN

• Priscilla LEHERLE

• Ségolène DE BELIZAL

• Susan VIDES MEUNIER-MICHAUD