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Catherine FLANIGAN

PARIS

En résumé

I am a hard working person with a “Hands on” approach to the administrative side of most businesses as well as a good knowledge of accounting. Enthusiast, with good communication skills as well as analytical problem-solving ability, strong relationship-building skills and apt to resolve contractual, technical and financial issues. I will provide a high standard of Customer service and support.

Software packages: Word, Excel, Windows, Office 2000/2003/2007, Internet, Outlook, Access, Sage, Myob, Reflexion for Unix, Hiretrack, P&L, Jubilee, Sunrise Helpdesk, NSI, HTML, DreamMail, Homesite, UltraEdit, DREAM.

Mes compétences :
HTML
DreamMail

Entreprises

  • Consulat de France au Cap - Assistante du Consul et Events Manager

    2009 - maintenant • Events Management for up to 1000 guest events –inc Brand Management / launches/ fundraising / sponsorship / partnerships..
    • French Residence Property Manager
    • Provide monetization optimization recommendations to Head of Mission
    • Create, develop, maintain relationships with Key partners for Regional Events
    • PA to the consul – inc travel, diary and accounting
    • VIP and VVIP management, inc press conferences
    • Event Marketing, Newsletter design, implementation and deployment

  • Acceleration - EMarketing Specialist

    2007 - 2010 • Head of Epsilon Email Team (9 Campaign Managers and 3 Team Leaders)
    • Managing client expectations
    • Upselling products and services
    • Strategic account reviews and consulting all aspects of business
    • Negotiation on contracts, services and costs
    • Process creation and implementation at senior level, mentorship
    • Product documentation, concept development and ownership
    • Custom solution proposal, Business Proposal and implementation
    • Working with clients (portfolio of marketers and agencies) ensuring delivery of messaging campaigns, Providing feedback to clients on the effectiveness of messaging campaigns– Clients included: JLP- Waitrose – NSPCC – Tesco – EasyJet – Cartier – Cofidis…
    • Client liaison, Account management, strategic advice as well as Campaign optimisation
    • Ongoing technical and product support for clients
    • Process creation and implementation including best practices for email
    • Assuring the Implementation, management, deployment and reporting on Newsletter campaigns via team - Client Benchmarking, layout & strategy analysis

  • Astro Porting Corporation/ Randwick pty - General Manager

    2005 - 2007 • Daily running of Internet Café/ Customer Service
    • Reports to Company owner on sales and strategies
    • Development and implementation of wireless Internet in area / call centre for chatline
    • HR/ Recruitment/ training
    • Marketing (strategy and implementation / events - launches)
    • Accounting/ book Keeping for All companies
    • Stock management/ buyer
    • PA to director

  • LUMEN 8 - General Manager

    2003 - 2005 • Office Manager (daily running of admin (3 pp), procedures/ sales and factory/ research into export/ improving current products)
    • Factory Manager (coordinating 10 workers, coordinating assembly and sales, stock distribution and quality control)
    • Sales/ Customer Manager (National Sales, Customer services, sites visits, Quotes, new Business) -Iidentify potential up-sell, new customers opportunities.
    • Relationship / Partner Manager (Identify, Maintain and develop relationship with partners across South Africa. After sale service and product creation and development)
    • PA to Director (Assisting in all required tasks including keeping diary)
    • Stock control and Stock management and logistic
    • Accounting and payroll (all ledger/ Wages) - revenue forecast
    • Human Resources (Recruitment, Training, Coordination, procedures…)
    • Marketing: Events / launches - expos, design and development of new products; Benchmarking, strategy & PR

  • La Couronne Ltd - Account manager/ Operation Manager

    1999 - 2002 • Office Manager for a team of up to 6 sales administrators
    • Account / Relationship Manager (Identify new potential up-sell, new customers opportunities, maintain and develop relationship. Problem solving and product development)
    • Account Handling/ Sales support (quotation, orders, quality control, bespoke and stock envelope sale support), Sales Consultant, helped develop new business partnerships
    • Logistics (Stock control in 4 warehouse in Europe, dispatch control to warehouse and to customers, production control)
    • Accounting (Invoicing, payment allocations, purchase/ sales ledger)
    • Marketing/ development of new products and concept- Exhibitions & Product launch / events
    • Recruitment/ HR and Staff Training

  • Infratest Burke (NOP)/ BMRB - Market Research- London - Market Researcher/ Call center Supervisor

    1998 - 2003 • Telephone Interviewing- Consumer and B2B
    • Back-checks on Face to face interviewer/ Data Entry/ script checking
    • Translations from French to English and English to French
    • Call Monitoring and Team Supervising (reports to management)
    • Mystery shopper

  • Café Flo Restaurants - Assistant Manager

    1996 - 1998 Assistant Manager (Fulham Branch- 150 seats)
    • Customer Service (running Bar and Floor shifts)
    • Stock Control, Floor supervising, cashing up, Banking
    • Staff recruitment/ Training and Roster arrangement
    • Profit/ loss reports to Head office
    Head Waitress (Chiswick Branch- 46 seats)
    • Bartending, Waitressing, Cashing up, Training

Formations

Pas de formation renseignée

Réseau

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