Catherine HENNEBAULT

En résumé

Entreprises

• ACI Worldwide - IT Service Delivery Manager and Senior Project Manager

  2009 - maintenant ACI Worldwide - from 2009 to 2010
  Global provider of Electronic Payment Systems solutions (3000 persons World-wide)
  
  Service Delivery Manager - France
  • Understanding the capabilities of the team to guide and support team members in achieving their objectives
  • Working closely with regional project managers and senior management on managing the allocation of project assignment based on individual’s skill sets, project cost, priority and commitments
  • Timely and effective formal reporting to EMEA Staff management
  • Interacting with regional management and sales with providing Service Estimates for all projects
  • Conducting and writing regular performance appraisals for staff (Salary, Training and development plan)
  • Developing and implementing new initiatives (methodology, reporting…)
  • Focusing on delivering a high level of customer service
  
  And Senior Project Manager on a new Payment Systems solution for a French banking group
  • Understanding customer’s expectations and requirements
  • Working closely with the product group in the definition of solution design and estimates as required
  • Working closely with the development manager and the resources manager
  • Interacting with other regional offices to obtain necessary resources where required
  • Liaise with other departments, remote offices, customer management, product and sales
  
  Achievements:
  o Driving the Project team with team members in several countries
  o Driving the deliverables and the costs with a high level of customer satisfaction
  o Managing the relationship with the customer (Steering committee…) and other project key players
  

• MICROSOFT - Responsable Technique de Compte

  Issy-les-Moulineaux. 2004 - 2009 MICROSOFT FRANCE - from 2004 to 2009
  “Premier” Support Contract Department - Services Division.
  
  Operations Consultant
  ITIL (Information Technology Infrastructure Library) and Microsoft Operations Framework (MOF)
  · Developing and implementing ITIL and MOF best practices for our customers
  · Conducting Operations Management Review, audits, and improvement projects in order to optimize the IT operations and processes in the customers’ organizations,
  · Helping IT organizations to achieve reliability, availability, supportability, and manageability in their mission-critical systems,
  · Delivering workshops on key operational processes.
  
  Senior Technical Account Manager (“TAM”) - Finance sector
  Leading a team of two TAMs for an important Microsoft France customer: Credit Agricole group (CA and LCL):
  • Managing the relationship with the customers : more than 175 contacts in France,
  • Improving the Microsoft technology adoption, focusing on delivering a high level quality of service
  • Maintaining knowledge of customer’s current IT infrastructure and related operations, understanding the key operational risks in customer’s IT environment as a foundation for the service delivery management processes,
  • Tracking and piloting the usage of the contracts,
  • Providing the right resources when needed for projects, expertise transfers, emergency,
  • Managing reactive incidents effectively, including the critical situations and technical crisis when occurring
  • Seeking proactive opportunities for services to improve customer’s IT operational health,
  • Contributing to effective account orchestration by participating in the integrated account planning process, and in the contract renewal process, including recommending contract size, scope for renewal.

• GENERAL ELECTRIC - IT Manager

  Paris 1997 - 2003 GENERAL ELECTRIC Medical Systems - from 1997 to 2003
  Europe Middle East Africa (EMEA) - Headquarter and manufacturing plant,
  Information Technology - Infrastructure department.
  
  EMEA Security Manager (since November 2001) - Reporting to the Chief Security Officer of GE Medical Systems
  Managing an extended team of six persons to take ownership of security all over EMEA:
  • Reinforcing security at the design level in all the Infrastructure projects using 6-sigma methodology,
  • Providing security awareness within the business,
  • Developing, implementing and tracking security integration plan for acquisitions and security separation plan for divestitures in compliance with corporate and GE Medical Systems guidelines,
  • Reviewing and approving security for all network interfaces to other companies (i.e., third party connections) and for outsourcing agreements,
  • Organizing audits and ensuring security operations (Administration, control, On-going monitoring and reporting, support of security equipments),
  • Supporting Legal and Human Resources departments in developing and implementing processes relating to data privacy and security compliance.
  
  EMEA Office Systems, E-mail and Collaboration Tools Program Manager (December 1999 to 2001)
  Managing three project leaders and their associated teams (total ten persons),
  • Defining the programs, projects and objectives of the teams,
  • Defining and managing the budget for these programs/projects,
  • Recruiting contractors or employees, outsourcing to Indian company,
  • Working closely with Security and Servers' teams, Telecom and Network Teams with Asia and Americas,
  • Integrating all the GE Medical Systems acquisitions (Due Diligence, Audit, Request for quotation),
  • Ensuring 6 sigma methodology usage within all the new cross-Infrastructure projects
  
  EMEA E-mail Project Leader (1997 - 1999)
  Leading a team of three engineers,
  • Driving the projects in EMEA scope or global scope (world-wide) with America and Asia,
  • Deploying Microsoft Exchange on 7000 users and phasing-out Profs and MS-Mail,
  • Defining capacity planning, servers/clients upgrades, and backups strategy,
  • Implementing monitoring and reporting tool, anti-virus tool,
  • Integrating E-mail in the Intranet and defining the Internet Architecture,
  • Putting in place the Europe-Americas connexion and the connexion to the Corporate Exchange network,
  • Driving global meetings, phones and video conferences with Asian and American counterparts,
  • Insuring Year 2000 compliance with secure transition, Going through audits for ISO and FDA compliance,
  • Using 6-sigma methodology.

• BOSCH BRAKING SYSTEMS - ALLIEDSIGNAL - Information Technology

  1993 - 1997 ALLIEDSIGNAL Braking Systems Europe (Bought by BOSCH Braking Systems Europe on April 1996)
  Headquarter and plant - Information Systems and Services Department - Europe and Eastern Europe responsibility
  
  E-mail Administrator (1996 / 1997)
  • European Microsoft Mail deployment on Netware 3.12,
  • Building the European messaging hub with an Exchange Server on Windows NT Server 3.51,
  • Microsoft Exchange deployment in Europe,
  • Disconnection/parting between AlliedSignal and Bosch Messaging Systems.
  
  Servers and LAN Administrator (1995 / 1996)
  • Users and resources separation between AlliedSignal and Bosch,
  • Netware 3.12 Servers administration and organisation, Backups strategy,
  • LAN deployment and evolution in the production sites (factories) and at headquarter.
  
  Office Systems and Software Packages Leader (1993-1994)
  • Users technical assistance on computers, printers and asset management with Quetzal,
  • Production launch of a funding software package for the financial reporting to the United States,
  • European support of the technical interface (SQL Server with OS/2 then Netware),
  • Capacity planning and monitoring: software, operating system.

• SMA BTP - Information Technology

  Paris-15E-Arrondissement 1992 - 1993 SMA BTP Paris Headquarters (July 1992-January 1993)
  Mutual benefit insurance company in building industry and public works / Office Systems Department
  • Audit and organisation of editing needs for a projects’ management application,
  • Computers’ tuning (OS/2 PCs configuration with Lotus office suite and mainframe emulation),
  • Audit and implementation of an E-mail System (cc: Mail, Office Vision),
  • Trainer on Office Vision for the users in France.

Formations

Pas de formation renseignée

Réseau

• Bruno VILLEDIEU

• Catherine BOUNDJIA

• Cédric DE L'EPINE

• Christophe DESMARES

• Eric JOLY

• Marie DENIS

• Nadia OUADDOUR

• Sofien ASKRI

• Thierry GUENOUN

• Thierry TOUZARD