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Cécile LÉNARD

Bois-Colombes

En résumé

Mes compétences :
Service Delivery
Leadership
ITIL
Operations management
ERP
Communication
Pre Sales
Outsourcing

Entreprises

  • IBM - Technical Solution Manager

    Bois-Colombes 2013 - maintenant Define and design technical solutions for sales in SO, including strategic outsourcing, network, hardware, cloud....
    Required skills :
    Architecture & solution design, technical expertise, project management, team work & team lead, customer relationship & business understanding,…
  • IBM - Technical sales support on new outsourced deals

    Bois-Colombes 2011 - 2013 Technical sales support on new outsourced deals :
    participate to technical solutions and costings.

    - Estimation of administration costs for projects and on-doing services for applications, middleware, databases, OS and Command Center.
    - Bring support to sales architects in costing and validations. Special interface between Sales and Delivery services.
    - Help customers to understand proposed solutions and the way it is delivered.
  • IBM - Manager SAP & Account Manager

    Bois-Colombes 2003 - 2011 Manager of Center of Competency teams (30 pers) :
    · SAP, JDE, Peoplesoft et batch (TWS, $U, Ctrl M)
    · operationnal owner in charge of international and french customers (28 customers)
    · follow of costs and commitments of services (SLA, ...), crisis management
    · management of operational activities and expenses (France & externalised)
    · Department leader of IBMers and sub-contractors (operational and administrative)
    · externalization of activities to Czech Republic
    · customer visits
    Manager of Saint Gobain (18 entities).

Formations

Pas de formation renseignée

Réseau

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