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Cécile PANNY

Paris

En résumé

Personality:
- Good interpersonal skills - Dynamic
- Involved
- Organised
- Meticulous

Skills:
- Selling/negotiating
- Motivating and managing
- Defining and deploying a strategy - Communicating

Mes compétences :
Business strategy
Négociation
Vente
Management
Communication

Entreprises

  • Orange Romania - Customer experience specialist

    Paris 2015 - 2015 Act in transversal projects:

    Customer experience
    - Customer voice analysis
    - Communication to dedicated department - Implementation of improvement actions

    Customer journey
    - Workshops leading with stakeholders, performance and quality coordinators - Complexity points or critical quality points analysis
    - Improvement recommendations
    - Action plan delivery

  • Auchan - Department manager

    Villeneuve-d'Ascq 2011 - 2014 Context: TO: 1.1M€ to 6M€ (3 to 6 employees, 2 to 3 departments)

    Missions: Category balance sheet management, analysis and optimization of purchases, creation and deployment of local commercial operations, supplier negotiation, competitors watch, hygiene and quality control of fresh products, merchandising, stock management, customer relationship follow up, people management, deployment of a new performance dashboard

    Results: Increase of turnover: +7.2% (positive gap: 43k€), Increase of margin: +10.9%, decrease of stock: -200k€ (decrease of 30% of stock)

  • Alstom Transport - Sourcing Methods & Tools Coordinator

    2011 - 2011 Missions: Participation in developing purchasing skills: Development and deployment of a competency matrix (worldwide), results follow up and analysis, working with worldwide Commodity managers, Sourcing Directors, Domain Directors, helping the human resources in organising a seminar for new comers

  • EIFFAGE ENERGIE - Purchasing assistant

    Vélizy-Villacoublay 2009 - 2009 Missions: Team member for a tender: Realization of a market research, supplier sourcing, request for quotation process, negotiation with short listed suppliers.

  • PROMOGIM - Estate commercial counsellor

    Boulogne Billancourt 2008 - 2008 Missions: Selling new apartments: Analysis of the customers need, counselling of customers, establishment of the financing plans, phoning and management of the selling point.

Formations

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