Cécile PIRKIN

En résumé

Entreprises

• H10 Hotels - H10 Tindaya - Resident Manager

  2009 - 2012

• Four Seasons Hotel des Bergues - Geneva - Front Desk Agent

  2008 - 2009 I had the opportunity to experience all shifts in front office which are:
  Morning: Make sure that the guest had a good experience, payment, control of billing instructions, follow up with guest, check that rooms assignment are correct.
  Afternoon: Welcome all guests, make sure of there preferences, escort them in their rooms, make restaurants recommendations & reservations if needed, control the balance of the guest, prepare the next day arrivals.
  Night: manage the bills of the day, adjustments, paid out – make any correction if needed, assignment of rooms, resolve any issue which can occur during the night.

• Road to Mandalay – Orient Express, Myanmar, Asia - Assistant Hotel Manager

  2007 - 2008 Assist the hotel manager in all the daily charges. In charge of any guest enquiry, rooms checks, creation of menus, the massages (SPA), wine order & stock. Organise the groups and charters. Responsible of a 80 persons crew. Organisation & communication between logistic team and the ship.
  Training of the different departments. Collect funds for social programs & follow up of the projects.
  Make the financials reports at the end of each cruise.

• Hesperia Lanzarote 5*, Canaries Island, Spain Canary Island - Total Quality Manager

  2005 - 2007 I started to have a formation with the General Manager.
  In September 2005 I started has a Quality Manager, my responsibilities included:
  · Implement & adapt the internals procedures, registers & standards of the Hesperia Chain to the daily operation of the hotel.
  · Implement & verify the application of the HACCP procedures.
  · Process & register all the questionnaires fulfil by our guests moreover I inform all the departments of the complaints & congratulations. Respond to the guest’s requests.
  In April 2006, they offered me to manage as well the entertainment in the hotel, which consist of children & adult activities & night entertainment.
  In June I did the opening of a new snack bar, and took the full responsibility of it.
  In general I was responsible for a team of 4 to 12 people.
  From September 2005 to February 2007, I have realized a cross training in the Food & Beverage Dept.
  From March 2007, I started an intensive training in Rooms Division Dept..
  I take in charge the departments of Human Resources and the SPA & Wellness Centre when requested.

• Camino Real 5*, Cancun, Mexico - Groups & Conventions Assistant and Sales & Marketing

  2003 - 2004 I have realized an internship of 6 month in the Camino Real hotel, which permit me to have a global view on the Sales & Marketing department. Meantime I assisted the Convention manager. This internship taught me how to deal with the organization of the different aspects of the departments. Moreover it permits me to progress in my understanding of the structure & management.

• Hyatt Regency La Manga Club, Murcia, Spain - Full time servers

  2002 - 2002 I have work as a waitress during 6 month in a typical Spanish Restaurant; my day to day work was to: make the mise en place of the restaurant, control the beverages, make the stock orders, do the monthly inventory, cashier, & meet the expectation of our guest.
  I have learned how to treat our guests of different cultures and to work under stress.

Formations

• Ecole Hôtelière De Glion GIHE (Glion S/Montreux)

  Glion S/Montreux 2002 - 2005 Bachelor of Business Administration Hospitality Management (BBA)

• Glion Institute Of Higher Education (Glion S/Montreux)

  Glion S/Montreux 2002 - 2005 Bachelor of Business Administration Hospitality Management (BBA),

Réseau

• Aubry FRANCK

• Bernard GRASSELLY

• Christiane STRAUBE

• Delphine BERNARD WILLOTH

• Fanny LEFEBVRE-SEGARD

• Luc CHOSAL

• Mon Coffret PLAISIR

• Pascal LAPORTE

• Roland GOTTREUX