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Charles RICHARD

Igny

En résumé

A hard-working, goal-oriented graduate with an attention to detail, who enjoys working in a team environment. These skills have been proven and developed through experience in finance, sales and marketing departments.
Throughout my degree and work experience I have successfully developed my communication, decision making, and analytical skills as well as the ability to work under pressure. I am reliable, self-motivated and always eager to learn.

Mes compétences :
Great interpersonal skills
Good written and oral communication skills
A high standard of computer literacy
Proficient in research analysis
Excellent organisation and presentation skills

Entreprises

  • Action Cameras - Customer Service & Marketing Representative

    Igny 2014 - maintenant • Responsible for French customer service including (website, phone, emails, Ebay, Amazon, social media, walk-in customers).
    • Responsible for French customer service including (website, phone, emails, Ebay, Amazon, social media, walk-in customers).
    • Answered Customer calls and email enquiries regarding : Sales/Support/Information/Technical
    • Conducted product research to provide new solutions for the websites based on customers’ needs and trends.
    • Processed orders from our international websites through the e-commerce system Magento.
    • Provided weekly reports on KPI’s and sales for both FR and UK websites.
    • Ensured RMA procedures are “time, cost and quality” effective.
    • Found solutions to reduce cost within CS department / process.
    -----------------------------
    • Managed the French social media channels including Facebook and Twitter.
    • Assisted in creating and implementing improvements to online consumer experience.
    • Assisted in the redevelopment of the website.
    • Regularly translated technical sheets from English to French
    • Monitored competitors’ marketing actions

  • MetroWine Distribution Company - Marketing & Logisitc Assistant

    2011 - 2012 Marketing Assistant
    * Mainly responsible for providing research and marketing support to the marketing department.
    * Performed general duties of the department including preparing reports, supporting the 25 sales representatives, creating sales related documents, updating and managing inventory.
    * Completed key competitor analysis; analysing market conditions and pricing.
    * Assisted in the redevelopment of key sales tools including Price Book and Technical Sheets.

    Logistic Assistant

    * Handled transits between French suppliers and MW warehouses.
    * Responsible for inventory reconciliation with warehouse management team.

  • Pompes en stock - Summer 2010 - 2011

    2010 - 2011 * Seasonal work on the Ré Island's markets.
    Implementation and selling on a shoes and accessories stall.
    * Organization of a show in the Boucquingam Club to promote the brand.

  • Shanghai Abacus Financial Consultants Ltd. - Marketing Assistant

    2010 - 2010 * Internship: expansion of the marketing service and customer prospecting.

  • CCA International Company - Telemarketer

    2009 - 2009 * Selling TV channels (2nd best salesman)

  • Green Investment & Development - Business Developer

    2008 - 2008 * Internship in Projects Development.
    Market studies and launch of two businesses: Pizzeria restaurant (failed) and an estate project of home equipment (still in activity).

Formations

  • Coventry University, London Campus, UK (London)

    London 2013 - 2014 MBA Global Business

    Merit Award

  • Winthrop University (Rock Hill)

    Rock Hill 2011 - 2011

  • Soochow University (Suzhou)

    Suzhou 2010 - 2010 International Business

  • Petrozavodsky State University (Petrozavodsk, Republic Of Karelia)

    Petrozavodsk, Republic Of Karelia 2009 - 2009

  • MBWay - Management & International Business School (Montpellier)

    Montpellier 2007 - 2011 Bachelor (Sales Manager in International Affairs, certified level 2)

Réseau

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