Christina POLIDORI

En résumé

Entreprises

• MultiBel - Market developper

  2015 - maintenant Develop the French website for the French market: translation from Dutch to French
  Make our SEA better, increase our SEO visibility
  Update blogs article

• SITA - Commercial Assistant

  Paris La Défense 2014 - 2015 - Dealing with transborder waste import notificaitons
  - Complying to the HSE rules
  - Daily contact with the treatment sites

• Royal Dutch Shell - Customer Representative Coordinator

  Paris 2010 - 2014 - Act as the primary customer contact to process customer orders in an
  efficient and error free way and deal with any customer queries or
  complaints. This includes order capture, commitment to orders,
  resolution of obstacles to commitment (product supply, commercial,
  transport, HSE and finance), confirmation, progression,
  order-amendments, invoicing, cash collection, managing complaints,
  indirect tax and some export related issues.
  - Form a well functioning Customer Team together with the Account
  Executive to manage costs versus service levels whilst achieving the
  desired level of customer satisfaction.
  -Build customer relationships via proactive customer calling, sensing,
  collecting Customer Intelligence and feeding it back to relevant
  Commercial colleagues.
  - Actively promote e-Commerce, be fluent in various e-Commerce tools
  (like Customer Lounge and Elemica) and able to assist customers with
  queries concerning these tools.
  - Pro-actively liaise with the Account Executive to ensure credit
  issues are resolved with support from the credit organisation as
  appropriate, receivables processes run smoothly and overdue payments
  are collected effectively without jeopardising customer relationship.
  The CRC has joint ownership with the Account Executive for the cash
  collection process.
  - Ensure customer master data is kept up to date, both in systems and
  in files. Make sure that control, legal and fiscal requirements are
  met and that evidences/authorisations are kept safely and rigorously
  for audit purpose.
  - Liaise with Hauliers, Transport Co-ordinators, Supply Co-ordinators
  and supply points (third party suppliers and depots), to ensure
  customer orders are fulfilled safely and satisfactorily and problems
  are resolved efficiently and timely.
  - Contribute to Continuous Improvement mindset ensuring current
  processes are fit for purpose and efficient to provide excellent
  customer service.
  - Occasionally manage stock levels at customer sites either as
  consignment stock or through a Supplier Managed Inventory system in
  order to optimise customers off take pattern with the cost of supply.

• Progress Software - Representative France and Italy

  Puteaux 2007 - 2010

• Buitink Technology - Responsible for the French market

  2006 - 2007

• Valrhona - Marketing assistant

  Tain-l'Hermitage 2004 - 2005 Missions of 10 months:
  - marketing B to B for 6 months
  *developing new actions for customers
  *customers satisfactory researchs
  - marketing international for 4 months

• FINCAS Luc Bellezza - In charge of the rentals and sales

  2004 - 2004 Missions of 3 months:
  - Real estate agency in the Costa Brava, Spain
  - In charge of the rents and sales
  - Developing customers relations

• BNP Paribas - Training assistant control of activity financial-market

  Paris 2003 - 2003 Missions:
  - 2 months internship at the BNP in Monaco
  - assistant control of activity financial-market

Formations

• University of Huddersfield (Huddersfield)

  Huddersfield 2005 - 2006 International Business

• Ecole Supérieure De Commerce

  Montpellier 2002 - 2007 Business Administration

• Lycée Albert 1er De Monaco (Monaco)

  Monaco 1999 - 2002 Scientifiques Option Biologie

Réseau

• Angelina GILL

• Brice C.

• Cécile LAURENT

• Christophe KAN

• Edith STAHL

• Elodie BÉGUÉ

• Jean Bosco SENANI-BUKURU

• Olivier SALKALN

• Richard TARDIVON