16 ans d'expérience. Audit garantie. Plusieurs Constructeurs (Renault Trucks, Nissan Europe, Renault S.A., PSA, Kia...)
Mes compétences :
Conseil
Automobile
Management
Audit
Formation
Coaching
Entreprises
EUROPEAN CUSTOMER SOLUTIONS LTD
- Consultant Senior
2004 - maintenantThe range of services listed below represent the core programmes we are currently running for our customers. Many of these programmes have been specifically designed by our experts to meet the requirements, aspirations and of course the requested specification. We continuously refine and develop the programme specification, ensuring that we are achieving leading edge results and the maximum benefit for our customers.
Warranty Control
•Development of aftersales standards for warranty control
•Process review at distributor and dealer levels
•Changing claim processors into claim controllers
•Development of warranty policy & procedures
•Provision of outsourced audit/control programmes
•Support for manufacturer's in-house programmes
•Warranty data analysis
Parts Price Surveys
•Collection of parts data
•Development of price modelling tool
•Pricing policies and evaluation
•Production of reports
•Selection criteria models, variants, components
•Utilising information for pricing development
Vehicle Early Life Analysis
•Analysis of failure types
•Build relationship with recovery companies
•Carry out detailed analysis for case building
•Development of database
•Focus on product/component failure
•Selection of models to be tracked
Body Shop Programmes
•Body shop viability study
•COSHH
•Facility requirements Paint and Body
•Health and Safety
•Loan vehicle strategy
•Operating standards and audits
•Regulation management
•Representation planning and management
Performance Improvement Programmes
•Customer/dealer attitude research
•Development of reward schemes
•Develop understanding of DMS systems
•Involving the team
•Market potential and performance measurement
•Programme development and implementation
•System /process review and development
•Training needs analysis
•Using the management information
Block Exemption
•Advice on tooling and equipment
•Audit system development and scoring mechanisms
•Developing aftersales process standards and assessment criteria
•Process for achieving authorised repairer status
Parallele
- AUDITEUR GARANTIE
2001 - 2004
NORAUTO BREST
- RESPONSABLE ATELIER
1996 - 1999Membre de l'équipe d'encadrement du Centre, il est hiérarchiquement rattaché au Directeur de Centre et en relation fonctionnelle avec l'Expert Atelier et les Chefs d'Atelier du secteur.
Il a la responsabilité complète de l'atelier, il en organise et optimise les ressources afin de contribuer à la réalisation du Chiffre d'Affaires et de la Marge du Centre. Pour cela, il anime l'atelier au quotidien, garantit la qualité des prestations, fait vivre la Politique Commerciale Norauto et gère l'outil de travail qui lui est confié. Il manage l'équipe de techniciens de l'atelier constituée de Monteurs, Mécaniciens et Electriciens automobiles: il accompagne, forme et fait évoluer ses collaborateurs.
