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Christophe TOUBLANC

FRANCONVILLE

En résumé

Solid successful experience in large projects to transform, simplify large information system, able to deliver solutions with up to date architecture (Cloud, Big Data, Digital, …) aligned with business strategy.

Key skills
Well rounded skills that create success: architecture, project portfolio and people management.
Management of small to very large projects within companies from a start-up to large groups.
In charge of large transformation projects (100M€+) leveraging digital innovation.
Cutting edge knowledge in IT integration : cloud (SaaS), SOA, Middleware, Open Source integration.
Solution implementation from all major technology providers (Sap, ORACLE, IBM, HP, Microsoft …)
Confirmed business experience in a variety of industries : retail, automotive, transport, logistics and telecoms
Leadership, result oriented mindset.

◙ christophe.toublanc@orange.fr

Mes compétences :
Architecture SI

Entreprises

  • SFR - IT Service Delivery Manager : Offers and Billing Applications

    2013 - maintenant Responsible for delivery and maintenance of 15 applications : Offer, Rating & Billing, Invoicing, Archiving, Digital Payments, Credit Card Payment and Pre-paid top-up cards.
    Supplier management : 2 inshore (Sopra & Sword) & 1 offshore (Wipro)
    Project and Software portfolio management
    Management and ongoing monitoring of budget (5M€ for the year 2015)

    ► Key achievements
    Renewal of the offshore contract : new contract with 2 suppliers, global savings of 47% on application maintenance
    Cost reduction program : internalisation of supplier activities (development and maintenance); savings target of 40%

  • SFR - Chief Architect of the sales and billing systems redesign program

    2008 - 2013 ► Context
    Project (100M€+ over 4 years) to redesign offers, sales, billing and invoicing systems (20M customers, 800 stores, 12000 client relationship officers) in a legacy system of 600 applications

    ► Main responsibilities
    Front and back office integration of 120 legacy applications (CRM, Selfcare, Logistic, Network activation, Accounts Receivable, BI …) with the new applications (Oracle BRM & BPM, IBM ETL, Caméléon Catalogue)
    Designed the cross-channel sales architecture (Web, Digital, CRM, SFR and Partner’s stores, IVS)
    In charge of the architecture committees with IT and Business stakeholders
    Delivered the cartography, data model, technical and functional interoperability models

    ► Key achievements
    Set SOA/ESB/BPM rules for interoperability and integration of the 300 new flows between legacy and new systems.
    Designed customer contracts migration process from the legacy to the new system.
    Migration of the IVR infrastructure to a VoiceXML standard.
    Unified the invoice payments card paths : unique selfcare path on all channels, with real-time services (no data replication); increased the success rate of payment process of 4%.
    Change management : responsible for the design of the training guide and the training sessions for 300 attendees.

  • SFR - Chief Technical Architect for global SFR information system

    2004 - 2008 ► Main responsibilities
    Design, planification, implementation and control the company technical architecture standards.
    Animation of the technology watch.
    Frameworks update : Application, Technology Portfolio, Platform
    Management of 5 technical senior architects

    ► Key achievements
    SOA/API Management : design the new infrastructure ESB gateway (50 million queries per day) based on Datapower
    Server virtualisation : technology study and recommendations for different OS (x86, HP-UX, Solaris Sparc)
    Open Source : design and implement a LAMP architecture, based on x86 virtualised server for “small” projects

  • INFLUE (co-founder) B2B exchanges - CTO

    1990 - 2004 Software Company for B2B exchanges in Retail and Automotive (Electronic Data Interchange and Optimisation of the logistics flows)
    In 10 years, we had 180 employees, over 5000 clients and 7 foreign subsidiaries.

    ► CTO - 60 people - 1997 to 2004

    ■ R&D Department (35 people)
    Strategic decisions for development : design methods, development tools, target integration platforms
    Architecture design of solutions (EDI/EAI, Message broker, Web EDI Portal, Electronic invoicing, VMI solution)
    Design of the SaaS (Cloud) architecture

    ■ Project integration Department (25 people)
    Responsible for the integration projects portfolio.
    Management of strategic integration projects for the company (new business, new solutions)
    Partnership development with major software companies (SAP, IBM, Peoplesoft, Microsoft …)
    Animation of foreign subsidiaries

    ☛ One advanced expertise : over 100 E.D.I. integration projects with SAP, lasting between 3 and 9 months, to automate the logistics chain (order, procurement, delivery, invoicing …);


    ► Product Manager - 8 people - 1991 to 1996
    R&D management of E.D.I products line
    Lead integration projects

  • Carrefour - Analyst Developer

    Massy 1989 - 1990 Financial applications

Formations

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