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Claire PERIGNON

PARIS

En résumé

Mes compétences :
Attachée de direction
Guest relation
Guest relations
Hospitality
Hôtellerie
Luxe
Luxury
Manager
Qualité
Quality
Relation Client
Satisfaction client
Tourism
Tourisme
Tourisme de Luxe

Entreprises

  • Mandarin Oriental Geneve - Communication manager

    maintenant
  • Fastbooking - Product account manager

    Paris 2009 - 2011 FASTBOOKING – Leader in hotel website booking solutions
    Product Account Manager Updater/ Checker (improvement of e-Business performance: channel management/ yield management and competitive monitoring tools)

    • Monitoring and follow up of a 300 hotels portfolio (mainly 4 and 5*hotels): frequent on site meetings in hotels ( Europe and North Africa) for training and personalized consulting
    • Coordination/ Management: leading the customer support (between Asia, Europe and India) and managing the support team in Paris, liaising between departments and subsidiaries abroad to ensure consistency (product delivered, communication, content of training…) and client loyalty/ satisfaction (< 5% churn goal)
  • Hotel Metropole Monte Carlo - Guest Relations Assistant

    2007 - 2008 Hotel Metropole and Spa (ESPA) Monte Carlo – Awarded Best Hotel In Europe by The Leading Hotel Of The World

    • Providing and maintaining excellent guest service: preparing
    VIP guest stays, welcoming them, ensuring guests have a
    perfect stay, handling customer complaints, managing
    quality (ensuring that product quality standards are met
    among all the departments of the hotel),
    • Promoting the hotel
    • Hotel Duty Manager- Deputising in the absence of Senior
    Management and making decisions ( 2 days per week)
    • Working under the direction of the Front of House Manager and General Manager
  • HOTEL LE BRISTOL PARIS - Sales Manager Assistant

    2006 - 2006 Hotel Le Bristol Paris (5 * Palace- Hotel)

    • Assistance of the Sales management team,
    prospecting, statistics studies, participation in
    elaboration of the marketing plan, tours of the hotel…
  • Hotel Mercure Saint Malo - RECEPTIONNIST & SALES PROSPECTING

    2004 - maintenant

Formations

  • Auckland University Of Technology (Auckland)

    Auckland 2005 - 2006 Study abroad semester - AUT (Auckland University of Technology) - New Zealand
  • Ecole Supérieure De Commerce Sup de Co Rennes

    Rennes 2004 - 2008 Hôtellerie/ Tourisme

    Rennes School of Business (ESC RENNES)

    • General business courses in Services Marketing, Customer Relationship Management, Human resources, Leadership Management, Strategic Management…and special courses in Hospitality and Tourism
  • Lycée Pothier

    Orleans 2002 - 2004 Classe préparatoire HEC (preparatory school) at Lycée Pothier Orléans: a two years preparation for admission in French Business Schools
  • Lycée Saint Charles

    Orleans 1999 - 2002 Baccalauréat with distinction at Lycée Saint Charles Orléans: French High School diploma equivalent to A Level

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