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Clément LUTON

BERLIN

En résumé

• Dual experience, technical and business, holding product management position.
• 12 years of experience in management and project leadership.
• Strong analytical skills and focus in business analysis, process engineering and change management.
• Extensive experience in working in both large corporations and start-ups.
• Proven ability in managing cross-functional and multicultural teams in France, Vietnam and Germany.

Mes compétences :
Leadership
SQL
Gestion de projet
Management
Conseil

Entreprises

  • SumUp - COO

    2015 - maintenant

  • SumUp - Berlin, Germany - VP Business Intelligence, CRM and Web

    2012 - 2015 Founded in early 2012, SumUp is the MPoS market leader in the european market and in Brazil. Operational in 14 countries (120 employees).
    - Recruited in the first 5 employees, participated to all development phases of the company until today
    - Built from scratch the CRM and Business intelligence departments and a significant part of the operations.
    - Recruited, trained and led a team of 12 people: Front-End developers, designers, analysts, Salesforce administrators and project managers.
    - Office Manager of the Berlin Office and administrator of the top management committee.
    Web design:
    - Managed a team of designers and web front-end developers in charge of 14 different marketing websites and the customer web-interface (registration, support, FAQ, reporting).
    Business intelligence:
    - Implemented from scratch a data warehouse with data integration from Google Analytics, Salesforce.com and SumUp backend.
    - Designed reporting and implemented complete solution for reporting and ad hoc analysis for sales, finance, support, operations and risks and anti-fraud analysis.
    CRM:
    - Designed and implemented a CRM platform for sales, customer support and on boarding for 14 countries used by 120 employees managing more than 250k accounts (ticketing, email marketing…).
    - Implemented a call-centre used by 50 agents with 9 different languages.
    Operations:
    - Defined the business process of fulfilment, risk and anti-fraud and support.

  • ESMT Berlin - MBA - MBA Candidate

    2011 - 2011

  • Axa Group Solutions - Project Leader and Team Leader

    Nanterre 2005 - 2011

  • Axa France - IT Analyst

    Nanterre 2004 - 2005

  • LLS - Vietnam - Project leader

    2003 - 2004

Formations

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