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KELLY Service
- ACTING IT DIRECTOR & IT BUSINESS RELATIONSHIP MANAGER
2016 - 2016
* Leading a team of 10 to manage, support and improve the IT Infrastructure, Services, Systems and Applications (whether standard or in-house developed / custom) for Kelly France ;
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AT&T
- EXECUTIVE NEGOTIATOR
Courbevoie
2012 - 2016
* Primary resource for providing expertise in negotiation, risk impact analysis of complex and/or custom agreements and contracting for AT&T.
* Responsible for the negotiation of favorable prices, terms and conditions of major contracts while ensuring compliance with all laws and regulations.
* Working in collaboration with Global Account Directors, Attorneys, Strategic Pricing, Product and Delivery Managers, Client Business Managers to ensure timely, profitable and mutually beneficial, long-term agreements.
* Support Sales in achieving the sales Production and Revenue targets by:
* Using broad knowledge of information technologies and how they benefit customers to develop major pre-sales proposals.
* Contributing to the customer relationship development through inter-personal relationship, building customer presentation and articulating the AT&T value proposition and specific proposition. ;
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AT&T
- ROYAL DUTCH SHELL ACCOUNT OPPORTUNITY MANAGER
Courbevoie
2008 - 2012
ROYAL DUTCH SHELL ACCOUNT OPPORTUNITY MANAGER - EMEA USA CANADA & LA REGIONS
* Accountable for supporting Sales in achieving Sales Production and Revenue targets for the Shell Account by:
* Proactively investigating and following-up on Customer's wishes/needs, giving high priority to service and customer satisfaction.
* Evaluating all requests for work, facilitating high level solutioning and using knowledge of contract to decide on chargeability (e.g. in-scope/chargeable).
* Assisting Sales in evaluating and qualifying opportunities by matching against AT&T's services & capabilities.
* Understanding and translating Customer's business requirements into functional and technical requirements.
* Developing new and existing Customer relationships by focussing on the Customer's technical community and decision makers.
* Leading the relevant AT&T teams and resources to build, deliver & integrate new IT products into Shell's Master Service Agreement and Global AT&T's standard product offering suite. ;
* Developing and enhancing processes such as New Service Development, Merger Acquisition & Divestment; Project Proposal & Quote to Cash processes.
* Managing the Response process and developing commercial pricing/terms for presentation back to the Customer.
* Building relationships & interfaces between the various AT&T towers.
* Resolving any commercial or chargeability disputes by negotiating directly with the key Customer stakeholders, working closely with AT&T's Contracts & Legal teams. ;
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At&t
- Opportunity Manager - Région EMEA
Courbevoie
2008 - 2012
The Opportunity Manager operates on the cutting edge of technical, operational and commercial disciplines, balancing the open options to both an AT&T and customer favourable solution. To satisfactorily handle these, the OM possesses thorough knowledge of services and underlying technologies offered by at&t as well as at&t’s capabilities and delivery options. Also skills in team management and leading the bid team towards deadlines and expected quality guidelines and the strategy set out by Sales management.
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Shell IT International B.V.
- Global ERP Service Integration Manager Downstream
2006 - 2008
The purpose of the SIM organisation is to provide the business with a single point interface into the shared IT Services organisations;·
- To assure that Group IT Infrastructure delivers services in support of Shell business by securing quality integration of all ERP services provided by the Infrastructure Delivery organisation to Shell Business Customers globally.
- To help establish an end-to-end view for support and escalations across ERP applications in various geographies;
- To proactively drive the GITI Strategy throughout the Downstream IT for Shell community across ERP systems (including Chemical and OP GSAP) globally, with a focus on improved delivery of operational services, assurance of business continuity, championing the consumer experience, helping to develop the supporting infrastructure community, and providing the capability to enable business agility.
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Shell Information Technology International
- Shell Global Delivery - Service Development - Integration Coordinatorn Team lead
2004 - 2006
* Secure `Operational Readiness' of all New, Enhanced & Legacy Global Telecomunications Services
* Provide operational leadership, planning, controlling and keeping oversight of all activities related to the Integration Coordination team
* Responsible for financial reporting (time writing, WBS codes) and taking corrective actions when required
* Responsible for coaching of the team members, perform appraisals, execute on boarding activities
* Working closely with the Global Delivery manager to streamline the process workload and to identify and/or develop improvements to the Process required to maintain or to improve adherence to agreed Service Level Agreements (SLA). ;
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C&W
- Manager IP Telephony
2000 - 2004
Shell - Cable & Wireless ``Collaborative partnership''
* One year project / on customer site (`Shell Telecom Organisation' - Netherlands)
- Developed & Implemented a Global IP telephony service for Shell Exploration & Production
C&W Program Manager (Service Creation - Global Product Management)
* Program Managing the launch of two of the top five category new/enhanced Cable and Wireless products. Including
* Financial management & reporting ;
* Interlock with all key stakeholders from all functions relating to product launch (Product development, Product management, Provide/Assure/Bill, Operations/PPC teams...) To ensure smooth product delivery within set timeframe and budget.
C&W Project Manager, Sales Processes & Strategic support
Organised a Training for all Presales consultants& Sales Channels in Continental Europe on C&W Products.
* Defined/requested/gathered & organised requirements of Sales Channels, Product Marketing Europe, Product Management & Legal departments to build targeted & quality training content.
C&W Program Manager
ORCA team -Operational Resource Control and Assessment- (Virtual team based in Washington)
Global Operations /Operational Development (GO.OD)
* Acting as the main contact point for GO Europe, I was covering a variety of roles to execute the ORCA method.
* INTERLOCK BETWEEN GLOBAL PROGRAMMES & PLANNING, OFFICE OF TECHNOLOGY, SALES & SERVICES, OPERATIONS PRODUCT DEVELOPMENT AND MANAGEMENT AND MARKETING FOR GO
* PROVIDING CLEAR DIRECTION, TRACK PROGRESS, FLAG ISSUES... TO INSURE GLOBAL PRODUCT RELEASE
* Originally recruited by Ipergy Communications to work as a Customer Care Consultant, I became project manager (08.00 - 02.01) after the Cable and Wireless integration and managed the deployment and implementation of `ISICS' on all Ipergy nodes; The Internet Statistics Integrated Collection System, is a European Network-wide collection system designed for collecting, compiling, and reporting network management and performance statistics of the Global IP Backbone and services
* As such, took part in Cable and Wireless' Rapid European Deployment project: to implement American standards, work processes and become IP leaders on European Markets. ;
* Acquired technical IP and Telecommunications training (Shannon Ireland)
* Travelled extensively in Europe and in the United States to meet, present to and work with Cable and Wireless departments and newly acquired Internet Service Providers, C&W Munich, Madrid, Paris & London offices, Cary provisioning team, Reston-Washington ISICS & ORCA teams. ;
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EMDS
- Internet Marketing Researcher
1999 - 2000
* Working in the Internet section of an international Recruitment Company, focussed on European Early-Career Professionals
* Manager of the Customer Service Centre, targeted at EMDS' online customers
* Web related Project development /Online promotion/E-Commerce
* Worked on a 'Talent Survey' (one of the biggest surveys ever put online in Europe) to help better understand web site visitors, identifying their skills, work motivations, personal values, hopes and aspirations./ Designed a promotional brochure describing the Talent Survey main results
* Created an image bank for the EMDS corporate image and brochures
* Created an `Online Job-Site Matrix' for E-Recruitment purposes
* Attended ``EMDS Association of International Recruiters'' Meetings for networking and promotional purposes
* Occasionally worked on EMDS recruitment forums to acquire a good understanding of the company's flagship product
SUMMARY:
* Passionate, dedicated & customer focused, I really enjoy working in virtual teams (across various departments & cultures across the globe)
* Building new roles, relationships & interfaces between various teams
* Good at pulling the teamwork to get things done
REFERENCES:
Available upon request or on Linkedin
HONORS AND AWARDS:
1993 Cambridge Proficiency
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EMDS
- Internet Marketing Researcher
1999 - 2000
* Working in the Internet section of an international Recruitment Company, focussed on European Early-Career Professionals
* Manager of the Customer Service Centre, targeted at EMDS' online customers
* Web related Project development /Online promotion/E-Commerce
* Worked on a 'Talent Survey' (one of the biggest surveys ever put online in Europe) to help better understand web site visitors, identifying their skills, work motivations, personal values, hopes and aspirations./ Designed a promotional brochure describing the Talent Survey main results
* Created an image bank for the EMDS corporate image and brochures
* Created an `Online Job-Site Matrix' for E-Recruitment purposes
* Attended ``EMDS Association of International Recruiters'' Meetings for networking and promotional purposes
* Occasionally worked on EMDS recruitment forums to acquire a good understanding of the company's flagship product
SUMMARY:
* Passionate, dedicated & customer focused, I really enjoy working in virtual teams (across various departments & cultures across the globe)
* Building new roles, relationships & interfaces between various teams
* Good at pulling the teamwork to get things done
REFERENCES:
Available upon request or on Linkedin
HONORS AND AWARDS:
1993 Cambridge Proficiency
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Online Movie Services
- Sales and Marketing Assistant
1999 - 1999
Sales and Marketing Assistant - Created and developed a network of contacts / Performed internet market research / Organized Press release ,
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Online Movie Services
- Sales and Marketing Assistant
1999 - 1999
Sales and Marketing Assistant - Created and developed a network of contacts / Performed internet market research / Organized Press release ,
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Roeland Instructional Camp
- French Language Instructor
1998 - 1998
Roeland Instructional Camp - Taught French language and cultural curricula to senior class. / Managed elder teen social activities. / Developed a video-based program module to facilitate learning.
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Roeland Instructional Camp
- French Language Instructor
1998 - 1998
Roeland Instructional Camp - Taught French language and cultural curricula to senior class. / Managed elder teen social activities. / Developed a video-based program module to facilitate learning.
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Roeland Instructional Camp
- French Language Instructor
1997 - 1997
Roeland Instructional Camp - Supervised extracurricular trips for international students. / Independently organized recreational activities. / Implemented an innovative marketing and advertising program.
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Roeland Instructional Camp
- French Language Instructor
1997 - 1997
Roeland Instructional Camp - Supervised extracurricular trips for international students. / Independently organized recreational activities. / Implemented an innovative marketing and advertising program.
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BBC & CILT
- Publishing/Languages Intern
1997 - 1997
Performed radio production assistance tasks. / Evaluated progress of digital technology implementation. / Gained strategic planning exposure. / Handled client contact: enquiries, promotion, invoicing, and reception. / Translated CILT promotional literature.& Managed client database.
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BBC & CILT
- Publishing/Languages Intern
1997 - 1997
Performed radio production assistance tasks. / Evaluated progress of digital technology implementation. / Gained strategic planning exposure. / Handled client contact: enquiries, promotion, invoicing, and reception. / Translated CILT promotional literature.& Managed client database.
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Objectif Marketing
- Surveyor
1995 - 1995
Market Survey Agent - Recruited and interviewed candidates from shopping centre clientele. / Promoted brand-name clothing to selected customers. / Independently collected and reported survey data.
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Objectif Marketing
- Surveyor
1995 - 1995
Market Survey Agent - Recruited and interviewed candidates from shopping centre clientele. / Promoted brand-name clothing to selected customers. / Independently collected and reported survey data.
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French Embassy
- Project Assistant
1995 - 1995
Helped Linguistic Attachés complete and implement diverse projects. / Participated in the European Institutions seminar. / Performed relief reception duties for the affiliated Alliance Française.
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French Embassy
- Project Assistant
1995 - 1995
Helped Linguistic Attachés complete and implement diverse projects. / Participated in the European Institutions seminar. / Performed relief reception duties for the affiliated Alliance Française.
