MONTPELLIER
An experienced and trustable Services, Support and Deployment Senior Manager in high complex storage area with significant leadership experience.
Ability to lead organizations and people at international level, manage change through Six Sigma, achieve project deadlines and business targets. Experienced in programs and people management (local & remote) and leadership roles in multicultural environment contact centers with proof record of customer satisfaction and profitability gain.
Key Strengths:
• Strong leadership.
• Strong influencing and negotiation skills. Lot of sales and customer exposure to increase service attach rate. More than 20 customer visit by year in several EMEA countries (France, Italy, Switzerland, EC, Norway…)
• Recognized ability to communicate for impact at VP level (Excellent presentation skills, ops review)
• +10 Years management experience in multicultural /multilingual environment
• Excellent experience delivering customer satisfaction oriented support in High end critical storage environments
• Proven experience integrating M&A
• Experiences creating and developing expert teams from scratch
• Project management (6 Sigma certified and 6 Sigma mentor)
• Ability to collaborate with and achieve actionable results through others
• Ability to build strong and sustainable relationships
• Thrives in a pressurized environment.
• Trustable and reliable
Mes compétences :
Six Sigma
Mergers & Acquisitions
Technical support
Strategic business development
People management
Negotiation skills
Manage storage business end
Manage change
Develop people
Responsible for the effective deployment
Quality Control
Financial Analysis
Excellent presentation skills
Emerging Markets
EMEA project management
Continuous Improvement
