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Damien LONGUY

ISSY LES MOULINEAUX

En résumé

Responsable équipe avant-vente SMS

Entreprises

  • Microsoft France - PTS and CTS lead

    2014 - maintenant

  • Microsoft - Engagement Manager

    Issy-les-Moulineaux. 2008 - maintenant Engagement Manager Microsoft Services
    Responsibilities include :
    - Develop and generate new business
    - Increase grow of customers
    - Lead a team to achieve business goals
    - Build a forecast and pipe
    - Responsible for a customer wallet

  • Microsoft - Account Services Executive

    Issy-les-Moulineaux. 2005 - 2008 Dedicated Technical Account Manager
    Responsibilities include :
    - Service and Account plan
    - Support Resource Manager
    - Service use reports
    - Customer advocacy
    - Problem management
    - Regular service checkpoints

    Resourcing and managing the relationship:
    - Ongoing discussions with Customer Support Manager
    - Urgent cases review
    - Ongoing projects monitoring
    - Scheduled reports
    - Summary of account activity against contract
    - Identification of report trends and resultant advice
    - Assurance of Condition of Satisfaction

  • Renault - System Engineer

    Boulogne-Billancourt 2003 - 2005 Automation of the Active Directory processes, Windows Server support.

  • Carrefour - Team Leader

    Massy 2000 - 2003 Shop Team Leader for Carrefour (250 stores)
    Shop servers installation and configuration, applications testing and approval, security guidelines definitions and setup, etc.

Formations

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