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Damien SERENO

LYON

En résumé

Issu d'une formation en informatique et réseaux, j'ai acquis en 8 ans une expérience certaine dans le monde de l'informatique. Mon Leadership et ma polyvalence m’ont permis d’évoluer vers des postes axés sur le management transversal,

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ITIL® Foundation Certificate in IT Service Management - Passed
Problem management
Incident management
Process Solution Key User Remedy

Mes compétences :
Communication externe
Communication interne
Management transversal
Certification ITIL

Entreprises

  • Cognizant - Project Coordinator

    2018 - maintenant  Implement documentations and Templates for SOX Activity with PowerQuery.
     Implement tools for CMDB anomalies with PowerQuery.
     Update KPIs for different pack send to the client.
     Create and schedule report in ServiceNow.
     Help Offshore team with new tools.

  • Edf - Problem Manager - GFI Consultant

    Paris 2017 - 2018  Responsible of 4 applications.
     Implement KPIs.
     Manage problem.
     Learn the team to use new tools for problem management.

  • Volvo - Incident & Problem Manager - Modis Consultant

    Saint Priest 2015 - 2017  Manage major Incident.
     Responsible of quality of problems.
     Implement KPIs.
     Training colleagues on tools of Continuous Improvement (EWO, Kaizen, 5W, QQOQCCP, …).
     Process Solution Key User for ITSM Remedy and Service Now for France, Turkey & North Africa.

  • Volvo - Incident Coordinator & Specialist - Modis Consultant

    Saint Priest 2013 - 2015  Adaptation to new technology and business application create by Volvo.
     Creation of procedure.
     Root cause analysis.
     Dispatch Incidents to a team of 6 persons.
     Technical referent.
     Continuous Improvement.

  • Biomerieux pour Modis - Incident Specialist - Modis Consultant

    2011 - 2013  Computer technician
     Maintenance IT equipment’s (Computers, Screen, ...) Level 1
     Telephone support end user. (Level 2)
     Help network team present in India (Installation of switch)

  • Orange Buisness Service - Incident Specialist Cisco

    Paris 2010 - 2011  Settings and maintenance of CISCO routers
     Help by phone onsite technician.

  • A.R.A - Network & System Junior Administrator

    2008 - 2010  Installation of servers (Windows 2008/2003)
     Installation Unix software (FTP, Nagios, VOIP, …)
     Network Mapping
     Installation and settings routers & switchs.

Formations

Réseau

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