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David CINDRIC

LUXEMBOURG

En résumé

COMPANY & DIGITAL TRANSFORMATION

IT INTERIM MANAGEMENT

DPO AS A SERVICE

CAREER HIGHLIGHTS :
• 20 years of experience in Managing, Structuring & Developing Divisions/Companies such as Consulting, Managed Services, IT Development, Infrastructure & Operations
• Driving Digital Programs : RPA Governance & Digital Workforce, Information Management (Master Data Mgt), Analytical tools, “As A Service” Components within Business Service Catalogue for a faster Business Transformation
• Driving IT Transformation Programs for Customers : Target Operating Model, Governance, Policies, Business Processes & Procedures, Financials, Technology Roadmap, Contracts, Risk & Compliance, Program & Change Mgt, ...
• For the largest bank in Luxembourg, Managing Program Merge of Information Systems & Operations
• Defining, Implementing, Managing and Optimizing several large Outsourcing Programs
• Building different Competence Centers from scratch such as RPA CoE, Application Factory, Business Intelligence at BIL, BGL BNP Paribas, ... (Governance, Processes, Capacity Plan, PMO, ...)
• To enable Information Sharing Internally & Externally and Business Processes Automation to Comply with Regulations, Full Implementation of Enterprise Content Mgt, Collaborative & Legal Archiving solutions : CSSF, PWC, BGL, ArcelorMittal, AXA,...
• Driving Several Human Resource ERP projects implementation : Recruitment & Competence Mgt, Career path, Compensation & Benefits, Performance Mgt,... (SES Astra, BCL,..)
• Acting as Interim Director/Manager and Advisory Consultant.

Mes compétences :
From Strategy definition to Operations implementat
Strong Negotiation capabilities
Planning & Organization, Time Management
People Management, Interpersonal skills , Empathy
Analytical skills, Good Comunicator
Problem Solving, Coaching and People motivator
Transformation SI
Gouvernance d'entreprise
Recrutement IT
Gestion de programme
Organisation
Stratégie d'entreprise
Stratégie digitale
Business development
Coaching individuel
Négociation achats
Stratégie commerciale
Stratégie IT
Coaching Commercial
Business planning
Stratégie de communication

Entreprises

  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2018 - maintenant FOR SERVIOR

    Topic 1 : Review full IT outsourced activities (End-user support, IT production & Hosting) and provide
    Advisory in terms of Delivery Model, Governance, Support Services, IT Production, Financials,
    Service Catalogue, improvements in terms of delivered services
    Topic 2 : Write RFP regarding complete IT outsourcing (Users support, IMAC, whole IT Production
    Management & Operations, Hosting)
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2018 - maintenant For BANK OF COMMUNICATION

    Helping DPO to Implement GDPR
    - Policies Creation in the field of Information Management, Archiving, HR, etc.
    - GDPR Registry Creation, Processes Documentation for each Business Unit, etc.
  • AMD Group Luxembourg - Managing Partner - Senior Advisor

    2018 - maintenant For SEVERAL FINANCIAL INSTITUTIONS

    Topic 1 : Help in structuring and defining RPA Governance (Strategically and organizationally)
    Topic 2 : Define “use cases” candidate for RPA to cover Customer on-boarding & Customer Lifecycle,
    KYC & GDPR Compliancy(registry automation & cross systems data check), Employee onboarding,
    email parsing/ automation, Data controls, Synchronization & Bridging information between systems
    and Security CISO dashboard to respect ISO 27001.
    Drive Workshops, review Processes with Business Lines and define Business cases (ROI/TCO)
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2017 - 2018 For CRONOS LUXEMBOURG

    Topic 1 : Optimize Cronos/Getronics Delivery at European Parliament
    - Optimize IT Production & Operations Outsourcing Delivery Organization composed by 120 people providing services to 14.000 users
    - Review Governance Model, increase contract margin (optimize KPI’s based on staff turn-over, quality of delivery, etc.) recruit over 35 people in 1 year to cover day-to-day activities and new technology projects (elastic search, Exchange & SharePoint migrations, new security projects, BCP/DRP update, etc.)
    Topic 2 : Gulf Luxembourg / Fiduciaire Nordstrooss
    - Full IT Transformation Roadmap Definition to better align IT with all businesses : Fiduciary, Property/Facility, Petroleum, Network of tank stations and Retail shops in joint-venture with Cactus.
    - Topics covered : IT strategy, IT landscape cartography (Core ERP, Applications, Infrastructure) , Information Management, Service Catalogue, ITIL implementation, GDPR implementation, Policies definitions (Security, Information, Equipment, Mobility, etc.)
    Topic 3 : Internally for Cronos International
    - Review and optimize financials and internal processes
    - Put HR policies in place (Recruitment, Car, Equipment, etc.)
    - Implement Career Plan and Appraisals
    - Drive GDPR implementation for Cronos International in Luxembourg and align with Group reporting
    - ISO 9001 Quality standards implementation in Luxembourg
    - Implement Security Clearance regarding employees working on all EU contracts.
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2016 - 2017 For BNP PARIBAS FORTIS

    Due to Bank’s Digital Transformation & IT Reorganization, I managed different Strategic activities :
    Topic 1 : Initiating Big Data projects with niche experts such Data Scientists for Retail & Private Banking
    (Low interest rates impact on Customers categories, Social medias prospection for High Net Worth
    Individuals, ...)
    Topic 2 : For a faster “Go To Market”, “Packaging” Collaborative solutions to optimize communication with
    Business Partners, Authorities, departments by creating “out of the shelf” solutions based on PAAS,
    IAAS, SAAS platforms (Amazon, Google, Microsoft, Sentia, etc.)
    Topic 3 : Define complete Hosting Services Portfolio for +100 websites (Close collaboration with Global
    Security, Risk assessment, Policies definition, Compliance in terms Data treatments, …)
    Topic 4 : Business Contact Center evolutions (Retail & Private Banking Customers) : Application
    landscape analysis, Business Processes Review & Requirements, Financials & TCO analysis, ...
    Topic 5 : Review Contract & all Operations related to End-User Support : 35 million/ 5Year - 16.000 users
    Topic 6: Complete RFP process to select and help to implement complex contract for +/-10.000 bank’s
    Mobile devices (Self-service Portal with Delivery at Home, in Branches including Bill Split, Tax
    declarations, etc.)
    Topic 7 : Within HR Sustainable Reward Program for the whole bank, building complete solution to
    enable employees to acquire IT equipment with their brut bonus and managing all elements
    related to Financials, TAX, Contract, SLA, HR Process flows, technical solution selection, ….
    Topic 8 : Complete Mobile Telco Contract Renegotiation : +4 million € /Year and covering 10.000 users
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2015 - 2016 For LOMBARD INTERNATIONAL ASSURANCE

    I helped Lombard to structure their future IT Roadmap, IT Organization & Operations, implemented processes and upgraded Teams Maturity with following achievements :
    Topic 1 : Building IT Transformation plan for 4 next year’s covering potential new Business Requirements,
    Technologies Roadmap, Financials and elements enabling a faster time to market (DevOps, ...)
    Topic 2 : Helping in implementing operations between USA & Luxembourg (due to Blackstone acquisition)
    Topic 3 : Business - IT alignment : Workshops with Business departments to Define & Implement Service
    Catalog, KPI and Reporting to measure Core Business SLA’s
    Topic 4 : Service Desk tool set up to better manage Business requests, Incidents, Reporting & Monitoring
    Topic 5 : CMDB Definition with focus on Asset Management, Contract Mgt and Software Compliancy
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2014 - 2016 For Cardif Lux Vie – BNP Paribas Group – www.cardifluxvie.lu

    Topic 1 : Optimize Full IT Production & Operations Outsourcing(Review all Operations & related Contract)
    Topic 2 : Outsourcing of Service Desk, IMAC & Software Packaging activities + Implementation Project
    - Review all internal processes supporting the business & map the evolutions in terms of processes and tooling (including roadmap technology)
    - ITIL Tools Portfolio & Processes Replacement
    Topic 3 : Mobility & Digital working Program implementation
    Topic 4 : All Mobility & Telecom TCO studies and contract Renegotiations
  • Advise & Optimise SA Luxembourg - Owner and Senior Advisor

    2013 - 2014 For BGL BNP Paribas – www.bgl.lu

    Main Bank’s targets: Go into Digital and Decrease IT costs by 8 million/Year.
    Topic 1 : Review Core IT Organization, Sourcing Strategy, Governance, Delivery Models, Major Contracts
    Topic 2 : For 14 legal entities, Outsource & Centralize all Service Support, IMAC & Software Packaging
    - Requirements Definition, Gap Analysis, Governance Model & Processes Definition, RFP Writing, Suppliers Selection Workshops, Negotiation, Contract Elaboration, Organization Implementation
    - Total contract value : +/- 14.000.000 €/ 5 years  4,3 million savings
    - Delivery team: +/- 40 people, 70.000 incidents/Year, +/- 9.000 equipment’s (BGL, BP2S, Cardif, etc.)
    Topic 3 : Within Digital Working Program : New Mobility Strategy Definition & Implementation
    Topic 4 : LCM Octopus : Business, Technical, Security & Compliance Requirements to Outsource bank’s
    Archiving environments & Documents Production to a PSDC Company (40 people take-over)
    Topic 5 : TCO studies for Migrations, Contracts Renegotiations in terms of Mobility, Telecom, Software, ...
  • Altran Luxembourg - Managing Director

    2012 - 2013
  • Getronics PSF Luxembourg - Managing Director

    2009 - 2012

Formations

  • ICHEC ( Institut Cathol. Hautes Etudes Commerciales ) (Bruxelles)

    Bruxelles 1998 - 1999 Marketing Communication - With Honors
  • ICHEC ( Institut Cathol. Hautes Etudes Commerciales ) Sales & Marketing Management (Bruxelles)

    Bruxelles 1997 - 1998 Sales & Marketing Management - With Honors
  • ICHEC ( Institut Cathol. Hautes Etudes Commerciales )

    Woluwé St Pierre Bruxelles 1989 - 1994 Bachelor

    Commercial Sciences & Marketing - With Honors

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