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Deborah PARTULA

Meylan

En résumé

Mes compétences :
Biotechnology

Entreprises

  • Roche Diagnostics - Application Product Specialist Roche Digital Pathology Solutions EMEA LATAM

    Meylan 2011 - maintenant * Roche Digital Pathology Solutions Subject Matter for EMEA-LATAM

    * Represent Support View in any activities relating to this specific product

    * Marketing, Pre-Launch activities:
    - ensure Regional Expertise
    - ensure Support Readiness

    * Customer Support EMEA-LATAM:
    - Full Support to Field Employees + Customers
    --> Technical Assistance and Troubleshooting
    - Technical Support:
    --> for Applications Laboratory
    --> for Training sessions
    --> for Hotline
    - Complaint Handling
    --> ensure the 2nd Level Support
    --> direct interactions with Manufacturer (in the US) on daily basis
    - Contributing to Customer Satisfaction

    * Demos, Workshops, Trainings

    * Interactions with Marketing on daily basis:
    - Voice of Customer
    - Product Improvement related to customer needs
    - Pathology-oriented congresses attendance with strong technical inputs

    * Statistics:
    - extract, analyze and own trending&performance data

    * Technical watch

  • Roche Diagnostics - 1st Level Support, Technical Consultation Center

    Meylan 2010 - 2011 * Customer Support:
    - Hotline: for Customers and Field Employees on Ventana Platforms
    --> Technical Assistance: Hardware + Software + Applications
    --> Troubleshooting

    * Customer Claims Management

    * Customer Satisfaction Management in collaboration with Regional Sale Manager&Field team

    * Contributing to Customer Satisfaction

  • GlaxoSmithKline - Inflammation Research Associate, Internship 6 months

    Marly-le-Roi 2010 - 2010 Adipose Tissue Inflammation in Obesity: Role in Type II diabetes & therapeutics agents

    - Histology: IHC, Digital slide (Nanozoomer, Hamamatsu), quantification (Definens)
    - Molecular Biology: RNA extraction and dosage, qPCR

Formations

  • University Of Science And Technology (Rouen)

    Rouen 2008 - 2010 Master's degree in Bio-Imaging, Biotechnology : Techniques, Applications and Marketing

    Biotechnology - * Imaging Techniques & Applications:
    - Confocal Microscopy
    - Electronic Microscopy
    - Fluorescence Microscopy
    - Conventional Microscopy

    * Laboratory Techniques
    - Sample and slides preparation
    - IHC
    - In Situ Hybridization
    - Western Blot
    - qPCR

    * Marketing & Communication:
    - Marketing of innovation biotech/pharma
    - Marketing Mix
    - Project Management
    - Law
    - Intel

  • IFMEM (Grenoble)

    Grenoble 2005 - 2008 Radiographer Diploma: Diagnostic & Therapeutic

    Medical Imaging - Human anatomy&physiology, pathology,biology, oncology,
    mathematics, radiation&nuclear physics, radiopharmacology,
    patient&management care,manage&produce images, medical imaging sc&diagnosis, medical imaging techn:
    * Diagnostic Radiographer:
    -X-rays (including mammography)-Fluoroscopy-CT-MRI-Nuclear Medicine-Angiography
    * Therapeutic Radiographer:
    -deliver an accurate dos

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