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Roche Tissue Diagnostics, Meylan, France
- EMEA Technical Consultation Center Supervisor
2011 - maintenant
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Roche Tissue Diagnostics, Strasbourg, France
- Educational Resources Developer
2006 - 2011
- Development and implementation of training courses in IHC and ISH
- Development and implementation of “Train the Trainers” program
- Development and deployement of an e-learning tool concerning breat cancer
- Release of the catalog “Training Portfolio” in 2008 and 2009
- Customer Training satisfaction : 9,12/10 in 2009
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Ventana Medical Systems, Strasbourg, France
- Customer Support Representative
2000 - 2006
- Phone support assistance to customers, all “field” employees, on procedural issues, technical questions, operation of instruments, reagents, software and applications
- Complaint review analysis and trending process based on weekly metrics (geographical territory, types of calls, number of technical failures, number of application issues…)
- Applications Lab technician (protocol setup, product development/testing for European Market, quality control tests, lab instrument maintenance, reagent stock management)
- Customer and employee trainer
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Harare International School, Zimbabwe
- Science Lab Assistant & Teacher Aid
1998 - 1999
- Lab prep room management
- Teacher substitute
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French School “JEAN LA FONTAINE”, Harare, Zimbabwe
- Biology Teacher
1998 - 1999
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French Trade Commission, Harare, Zimbabwe
- Assistant to the French Trade Commissioner
1998 - 1999
- Organization of the French stand during the Zimbabwe International Trade Fair
- Market Study "The health sector in Zimbabwe" (health policies and facilities, medical equipment industry)
