2010 - maintenantDevelopment of the Call Center for RTD Spain
Resolution of unsolved issue by the Call center.
Field Employee trainer for new products.
Application support for Marketing Department.
Quality reporting on issues encountered in customer site.
Internal escalation of product failures/complaints to the headquarters.
Ventana Medical Systems (Roche Tissue Diagnostics) Strasbourg, France
- Customer support
2009 - 2010 Troubleshooting methods and problem resolution on IHC, ISH and D-ISH applications.
Perfect knowledge of Customer Relationship Management Software (CRM).
Good knowledge of the IT solution tools for optimal management of the laboratory workflow.
European and Latin American customer support as part of an international team.
RAL TÉCNICA DE LABORATORIO S.A. Barcelona, Spain
- Quality Control Technician for Clinical Lab Equipment and Reagents
2008 - 2008Quality control validations
Quality control reports and data processing
Customer complaint investigation
Software validations of Biochemistry Autoanalysers prior to launch
TOXICOLOGY AND PHARMACOLOGY, University of Kuopio, Finland
- Research assistant
2007 - 2008Western Blotting, ELISA, Immunofluorescence
Cellular cultures
Microarray course
Demonstration of Human Placental Perfusion
Formations
Universitat Autónoma De Barcelona (Barcelona)
Barcelona2003 - 2007BIOCHEMISTRY - First Grade Chemistry
Second Grade Biochemistry specialization
