Delia GERVASONI

En résumé

Entreprises

• Accor - Leisure Sales Coordinator

  Paris 2014 - 2015 Accor North America, Central America and the Caribbean

• Catalina Marketing - Marketing Consultant

  Boulogne Billancourt 2013 - 2013 Mission: Developed Retailer's revenues via in-store commercial actions (promotions, customized messages and incentives via coupons) and generated loyalty
  - Analyzed consumers purchasing behavior using Catalina CRM tools and database (2 million transactions analyzed per day and 2 years of shopper history)
  - Liaised daily with Client Central Office to program, execute and track annual marketing plans to recruit new customers and developed clients value
  - Coordinated projects and in-house teams dedicated to the Account (Operations, Graphic Designers and Market Researchers)
  - Liaised daily with Regional and supermarket Directors and developed localized in-store actions to achieve strategic objectives
  - Followed KPIs (via Catalina CRM tools) and budget, developed corrective actions
  - Presented results and ROI to the Client Central Team
  

• Hyatt - Sales Assistant

  Paris 2012 - 2012 Mission: Maximized a five star hotel's revenues: housing and catering functions
  - Developed and managed my client portfolio (corporate clients and travel agencies)
  - Handled sales enquiries
  - Created sales offers and followed-up
  - Conducted clients' meetings and site inspections
  - Negotiated rates and sales conditions, drew up contracts
  - Performed daily sales calls and sales activities
  - Assisted the sales department for business correspondence and general administrative
  
  

• Corsica Ferries - Marketing Assistant

  Bastia 2011 - 2011 Mission: Measured the annual Shipping company's customer satisfaction
  - Led two satisfaction surveys (April and July 2011): 16 trips assessed and 4000 forms collected
  - Data entry and analysis (QuestionData Software)
  - Created satisfaction surveys report for internal use and press release
  - Booking Agent: individuals, freight companies, travel agencies

Formations

• The Hong Kong Polytechnic University (Hong Kong)

  Hong Kong 2012 - 2012 Echange Académique, International Business & Marketing

• Skema Business School

  Sophia Antipolis 2010 - 2014 MSc Web-Marketing & International Project Management

• IUT Nice-Côte D'Azur

  Nice 2008 - 2010 DUT Techniques de Commercialisation

Réseau

• Constance DELAHAYE

• Francis BÉLIME

• Hadrien BAUDELLE

• Laetitia VARTANIAN

• Marine DESMET

• Ségolène MANCIAT

• Sirisack VIENGSAVANH