-
Orange Business Services
- Senior Controller, PMP
2010 - maintenant
Responsible to manage the revenue, cost and profitability of Global Services Europe : 300m€ annual revenue, 325+ persons, 7 clusters covering Western Europe countries. Global Services Europe encompasses the following domains and related offers :
o Unified Communications & Collaboration (Telephony, LAN infrastructures, Messaging & Security),
o Customer Contact Solutions (Call centers, Interactive voice servers, Payment & contactless solutions),
o IT Solutions & Services (including Cloud solutions),
o Video Solutions,
o Outsourcing & large projects
Key responsibilities :
• Month close, Budget cycles and Monthly forecast,
• Management reporting (including Monthly/Quarterly Business Reviews),
• Billing and Credit note control, Account Receivables follow up,
• Deal approval process and related activities,
• Europe Global Services Profitability and Margin improvement plans
Global Services Europe encompasses the following domains and related offers :
o Unified Communications & Collaboration (Telephony, LAN infrastructures, Messaging & Security),
o Customer Contact Solutions (Call centers, Interactive voice servers, Payment & contactless solutions),
o IT Solutions & Services (including Cloud solutions),
o Video Solutions,
o Outsourcing & large projects
Key responsibilities :
• Month close, Budget cycles and Monthly forecast,
• Management reporting (including Monthly/Quarterly Business Reviews),
• Billing and Credit note control, Account Receivables follow up,
• Deal approval process and related activities,
• Europe Global Services Profitability and Margin improvement plans
-
Orange Business Services
- Chieff of staff, Head of CFO Office
2008 - 2010
Responsible for managing the delivery of CFO objectives (Finance, Sourcing, Strategy & General Services)
• Cash management and Foreign eXchange risk management related to the international activity
• Follow-up of Finance costs (International Accounting, Controlling, Tax)
• Follow-up of Budget, Division dashboard and profitability of main customers by region
• Preparation of Division’ Executive Committees and Business Reviews with the France Telecom Group
• Coordination of Finance Operations Committees and CFO staff meetings
• Preparation of Equant and Orange Business Participations Management Boards
• Definition of the Margin on variable costs concept by region / country
-
Orange Business Services
- Project Management Officer
2006 - 2008
Project Management Officer for Orange Business Services Finance
03/2008 – 08/2008 Responsible for improving the monitoring of Orange Business Services profitability (P&Ls)
• Definition of overall P&L strategy of products, customers and projects (Activity Based Costing Vs P*Q)
• Definition of the SG&A baseline (classification between Direct, Selling, General and Administration)
01/2006 – 03/2008 Management of Business Profitability Analysis projects for the Division (France and International)
• Development and consolidation of Product P&Ls for the whole Orange Business Services Division
• Enhancement of cost allocation logic of International Product P&Ls (Equant)
• Industrialization of Equant Customer P&Ls to allow profitability management by regions
-
Equant
- Project Management Officer for Equant (International) Finance
Bidart
2005 - 2005
Project Management of all Equant Business Profitability Analysis Projects
• Development of Equant profitability measurement tool (P&L by Product and for main Customers)
-
Equant /Finance & Customer Operations Integration Services
- Project Manager for Equant / Finance and Customer Operations Integration Services
2002 - 2005
01/2004 – 03/2005 EQUANT / Finance - Business Intelligence & Analysis
Implementation of Corporate and Divisional performance dashboards (Energy 06 program)
• Development of a Corporate Balanced Scorecard for Equant
• Creation of the Equant Performance Report with all KPIs, Revenue, Activity and Cost drivers
01/2003 – 12/2003 EQUANT / Customer Operations Integration Services / Performance Management
Implementation and analysis of a model for the COIS organization to support the budget
• Development of a Global COIS Dashboard (with operational and financial data)
• Modelization of the COIS organization by function, with Productivity & Unit Cost Analysis
07/2002 – 12/2002 EQUANT / Customer Support Operations / Integration Services Bus. Analysis
Implementation of the Equant Integration Services (IS) Business Management Profile Tool
• Profitability of the Integration Services business per product / service and by country
• Development of a benchmarking strategy and price of non conformance’s quantification
-
Equant (SITA - Equant Joint-Venture)
- Senior Manager for Equant Customer Services & Support Operations
2000 - 2002
Senior Manager for Equant Customer Services & Support Operations
06/2001 – 06/2002 EQUANT / Customer Support Operations / Customer Service Relationship Devt
• Design with Marketing of Customer Care building blocks (Service delivery, fault & perf. Mngt)
• Development of Customer Care Service Levels, and their related costing Models
• Implementation of production and performance management processes
11/2000 – 05/2001 SITA - EQUANT / Global Customer Services / Worldwide Fault & VPN Mngt
• Design of Fault Mngt & VPN Mngt standard solutions (i.e. Help desk, Field interventions, …)
• Design costing and implementation of customized Fault Management solutions
-
SITA - EQUANT
- Senior Manager for SITA - EQUANT in Customer SLA Negociation
Paris La Défense
1997 - 2000
Senior Manager for SITA - EQUANT in Customer SLA Negociation
04/2000 – 10/2000 Worldwide Negotiation and implementation of Customized SLA & QoS Reporting Solutions
12/1997 – 04/2000 Support within EUMA of Business Devt for negotiating and implementing all complex SLAs:
• Carrefour, Shell, ING, Deutsch Bank; outsourcing of DHL and Amadeus networks
• Iberia, British Airways, Michelin; outsourcing of Air France and Rhone Poulenc networks
-
SITICOM (DEVOTEAM Group)
- Project Manager Consultant
1995 - 1997
Project Manager / Consultant for SITICOM (DEVOTEAM Group)
04/1997 – 11/1997 SITA-EQUANT / Corporate Customer Services / SLA (Service Level Agreement)
• Development of SLAs and Quality of Service reporting for the Voice VPN service
01/1997 – 03/1997 CEGETEL (SNCF Télécom Development) / Information System
• Examination & analysis of proposals for the intelligent Voice network
• Specification of the interfaces between the Intelligent network and information systems
01/1995 – 12/1996 France Télécom Réseaux et Services Internationaux and then GLOBAL ONE
• Deployment in Europe of the France Télécom Voice I-VPN (Intelligent Voice private network)
• Budget follow-up of Voice switching equipment deployed in France and EuropE
-
France Télécom - France Câbles et Radio
- Operational and Financial Manager
1992 - 1994
VSNE of 2 years in Equatorial Guinea for FRANCE CABLES ET RADIO / Public Networks
• Exploitation and financial management of the Telecommunications centres
