Mes compétences :
Marketing
Management
Industrie pharmaceutique
Gestion de projet
Entreprises
BCEE
- Business Analyst / Project Management
2019 - maintenant
ING Luxembourg
- Business Coordinator
2017 - 2018
ING Luxembourg
- Customer Experience Specialist
2015 - 2017
ING Luxembourg
- Customer Care Officer
2014 - 2015- Managing Net Promoter Score studies over every business line (Retail, Corporate Banking, Private Banking):
o Creating quantitative and qualitative questionnaire
o Analyzing data
o Recommendations on how to improve the customer experience (new products, change of processes, etc)
o Communicating conclusions and recommendations of the studies
- Managing complaints:
o Looking into the issue of a client who sent a complaint
o Working with every department of the bank in order to get the appropriate information about it
o Writing the answer to the client with the point of view of the bank
- Reporting of complaints:
o Analysis of complaints quarterly and annually
o Recommendations to decrease the number and the financial impact of complaints
- Managing incidents (a problem impacting multiple clients) – Green Belt Project:
o Analyzing the problem (processes, IT, etc)
o Working with the right department in order to find a solution
o Organizing the communication internally and toward the client
o Organizing crisis committee
2013 - 2014• Producing complex quantitative and qualitative research effectively and accurately
• Achieving project specifications within the required timelines to meet client needs
• Ensuring quick turnaround servicing for client HQ and for country affiliates
• Results analysis, design and charting of multi-country reports and presentations (Ppt)
• Follow-up analysis and client servicing
• Writing comments and recommendations
Kantar Health (WPP Group) - Paris, FR
- Senior Research Executive
2012 - 2013•Producing complex quantitative research effectively and accurately
•Achieving project specifications within the required timelines to meet client needs
•Ensuring quick turnaround servicing for client HQ and for country affiliates
•Developing international patient record / physician questionnaire research materials
•Managing international field for complex studies to achieve the required sample within the timelines (briefing, coaching, trouble-shooting, coordinating)
•Coordinating and checking translated research materials
•Data cleaning and data analysis, working with programmers
•Results analysis, design and charting of multi-country reports and presentations (Ppt)
•Designing and setting up online platforms to show research KPIs
•Follow-up analysis and client servicing
Medimix International - London, UK
- Insights Manager - Analytics
2011 - 2012- Responsible for organizing and coordinating the execution of multi-country online research projects in Europa, America and Asia for major pharmaceutical companies.
- Designing surveys, conducting fieldwork, analyzing the results of market research on specified products and making conclusions and recommendations.
- Responsible of client relationship.
- Managing between 3 to 6 projects at the same time.
- Managing and teaching of 2 assistants projects managers.
- Participating in business development.
Medimix International - New York, USA
- Assistant Project Manager
2010 - 2011New York, USA puis freelance en France
- Responsible for organizing and coordinating the execution of multi-country online research projects in Europa, America and Asia for major pharmaceutical companies.
- Designing surveys, conducting fieldwork, analyzing the results of market research on specified products and making conclusions and recommendations.
AXA
- Intern Marketing AXA Prévoyance et Patrimoine
Nanterre 2009 - 2009Paris, France
Responsible for the commercial development and marketing aspects regarding life insurance policies for specific categories of professionals; holding meetings; responsible for organizing professional conventions on a strict budget of 35,000 Euros.
