+ Project & Program Management: Project Planning, Executing and controlling, financial follow up, track defined Operational Level Agreement against performance target; identify missed targets, request service improvement actions, prepare reporting on Service Level achievement, day to day customer follow-up
+ Team, Crisis & Conflict Management
+ Contract Management: Development, negotiation and execution of customer’s service agreements
+ Management of B2B contracts with OEM Third Party suppliers: Oracle/SUN, HP, ACME, IBR, CISCO
+ Cost Allocation Model: Implementation inside EMEA region to insure a Technical Support Cost Follow Up.
+Quality management & Process within Business Office organization EMEA TSO (Technical Support Organization).
+ Product Management: creating a Product delivery package, Customer documentation, Intervention procedures
+ Software Development and Integration
Mes compétences :
Contract Development / Negotiations
Gestion de programme
Gestion de la relation client
Négociation de contrat
Process & Tool