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Elodie LEGER

ANNECY

En résumé

Mes compétences :
computer
Computer Skills
English
French
Ms office
Organisé
Quality

Entreprises

  • JT International S.A. - VIP Reception Associate

    2013 - maintenant Welcome visitors for all Executive Committee members on the VIP floor.
    - Screen calls for CEO, HR Vice President and HR Executive Assistant.
    - Assist CEO and HR Vice President while HR Executive Assistant away.
    - Support HR Executive Assistant on her daily business for all kind of requirements and back her up during her absence.
    - Provide support to Executive Committee assistants on a daily basis and during their absence.
    - Place invoices in line for payment and process them in SAP.
    - Arrange private jet.
    - Ensure keeping General Administration Database updated.

  • JT International S.A. - Reception Associate

    2012 - 2013 - Ensure the smooth running of the reception and the lobby.
    - Guarantee employee and visitor satisfaction by welcoming and assisting them according to JTI standards.
    - Seek ways to improve the service.

    Achievement:
    - Back up the Reception Administration Associate during her absence.
    - Created a Training manual for the Reception Administration Associate.
    - Trained the Reception Administration Associate.
    - Created a Welcome New Member manual.
    - In charge of keeping the reception's procecudes up to date.

  • A five star deluxe hotel in Geneva - Assistant Conventions & Banquets Sales Director

    2010 - 2012 Achievement:
    Assist the Conventions & Banquets Director with daily running of the operation; Develop and support the Conventions & Banquets Sales Coordinators. Created Standard Operation Procedures for the Department. Implemented post-event debrief questionnaires, reviewed enquiry and site visit form.

  • Hilton London Metropole, a four star hotel in London, UK - Hilton Meetings Manager – Team Leader

    2010 - 2010 Achievement:
    Develop and support the Team Members, including conducting reviews. Responsible for the training of the new staff members. Implemented templates (proposals, regrets, etc), reviewed checklist and contract to improve efficiency, as well as new enquiry form to qualify the business. Runner up Employee of the Month of March 2010 (total of approximately 500 employees).

  • Hilton London Metropole, a four star hotel in London, UK - Conference & Events Sales Manager

    2008 - 2009 Achievement:
    Best business converter of the Month for January 2009. Pivotal in the implementation of a new competitors check procedure. Participated in the quality aspect of the PQM (Price Quality Matrix) project. Created an induction and training plan for new starters.

  • Sheraton Heathrow Hotel, a four star hotel in London, UK - Events Planner

    2007 - 2008 Achievement:
    Created a Training Manual and trained the Groups & Meeting Co-ordinators.

  • Sheraton Heathrow Hotel - Groups & Meeting Co-ordinator

    2007 - 2007 •Achievement:
    Implemented a contract for Group bookings and a detailed check list.

  • Sheraton Heathrow Hotel - Receptionist

    2006 - 2007 Achievement:
    Runner up Employee of the year 2006 elected as Associate of the Quarter 3 and created a “Rooms Description” handbook for the Front Office Staff.

  • Oakley Court Hotel , a four star hotel in Windsor, UK - Housekeeping Supervisor

    2005 - 2006 Achievement:
    Managed the department on weekends and during the absence of the HOD and covered Duty Manager shifts, created a chambermaid handbook and responsible for training team members and conducting refresher trainings.

  • Le Mélézin Hotel - Amanresorts Hotels, Courchevel 1850 (French ski resort) - Reservation Assistant

    2004 - 2005 • Selling the property and promoting facilities
    • Training & Supervising Reception team

  • Le Mélézin Hotel - Amanresorts Hotels, a five star hotel in Courchevel 1850, FR - Receptionist

    2003 - 2004 • Greeting guests, promoting hotel facilities throughout their stay, and ensuring that the high level of customer service is offered and maintained at all times
    • Assisting guest with any queries and resolving any issues that may arise in a prompt and efficient manner

Formations

  • EF School, Barcelona (Barcelona)

    Barcelona 2004 - 2004 A four month course to improve language skills.

  • University Of Westminster, London (London)

    London 2003 - 2003 A month course about International Tourism

  • Institut Vatel

    Lyon 2000 - 2002 MASTER in International Hotel Management (Finance-Marketing-Business)

  • Université Chambéry Savoie (Annecy Le Vieux)

    Annecy Le Vieux 1998 - 2000 DUT GEA: An intensive two year post A-levels degree in Accountancy and Business Management

  • Lycée Polyvalent de Moûtiers

    Moutiers 1996 - 1998 BAC S: Equivalent of A-levels majoring in Mathematics, Physics, Chemistry, Biology

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