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Serenity Holding, Alma Courtyard Hoi An, Vietnam
- Assistant Spa Manager, Acting Spa Manager
2014 - maintenant
Organized the opening of a 40 room Spa.
Recruited and trained the spa department employees (#45)(supervisors, receptionists, therapists,
beverage servers, and cleaners)
Developed standards and operating procedures based on the spa concept created by a consultant.
Supervised all operating equipment, supplies and interior decor
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Serenity Holding, Fusion Maia Resort, Da Nang, Vietnam
- Guest Care, Duty & Event Manager
2013 - 2014
In charge of creating personalized guest care and experience. Organized tourist service with
daily guest relation, problem solving, controlling standards and ensuring guest satisfaction.
Established training plan and procedures. Trained the new guest care managers.
Managed the two end of year gala and coordinated with all departments.
Developed & organized for all project budgets from start to finish. Managed supplier relationship.
Ensured excellent customer service and quality delivery
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Chacras de Buenos Aires
- Volunteer
2012 - 2012
Creation and Promotion of touristic tours
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Le Clos St Martin 4 star hotel
- Waitress
2011 - 2011
Coordinated Breakfast and Bar service
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Sofitel Bangkok Silom
- Marketing Assistant, Project Management trainee
2010 - 2010
Established a health service development plan to meet new Sofitel criteria (Gym, pool, pool bar)Market study, positioning facing concurrence, Improving and creating new services. Marketing plan of advertisement.
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Lepetitjournal.com Bangkok
- Sales and Marketing Assistant trainee
2010 - 2010
Sales of advertising space (prospecting, networking, business appointment, strength commercial proposition) Participation in the elaboration of development strategy
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Residhome AppartHotel La Rochelle
- Guest Relation Management trainee
2009 - 2009
Responsible for reception, the guest relations
In charge of different types of bookings (call management, planning)
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Starbucks Coffee, Dublin, Ireland
- Barmaid
2007 - 2008
Multi-task Work, Part of multicultural team, In charge of customer service and bar management
