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Etienne DEFONTAINE

MUNICH

En résumé

As a Project Manager, I define, plan, track and manage complex IPTV, OTT, DVB and Hybrid TV projects for large Tier One customers in Telco & Broadcast industry.

I work collaboratively with professionals in the Sales, Professional Service, Engineering, Global Services and other functions across the company to deliver high quality project management to my customers, ensuring milestones, deliverables, quality, customer satisfaction and profitability are met.

Essential Skills:
• Ability to integrate complex, diverse project activities into a total customer focused solution
• Coordinate functional groups’ responsibilities and deliverables
• Ensure clear communication across the project stakeholders
• Manage projects in compliance with the PMO guidelines
• Manage technical and business risk
• Schedule project team meetings and record meetings notes
• Understand matrix and project organizations, and how to work effectively within them

Mes compétences :
DVB
Middleware
Informatique
Gestion de projet
Professional services

Entreprises

  • Verimatrix - Project manager

    2013 - maintenant Project management of customer program implementations and deployments of end-to-end Multi-Network Solutions (IPTV, OTT, DVB and Hybrid TV), software Integrations, and Video Content distribution in a multi-competency, multi-lingual, multi-territory environment.

    Specialities :

    - Client facing role from specification & planning/budgeting to development, integration, tests, delivery & acceptance of Products and Services, meeting agreed requirements, schedule, & quality, whilst operating within the agreed budget of the projects, in a customer oriented culture.

    - Owner of the release of Statement of Work (SoW) covering project/program activities & deliverables, delivery scenarios & milestones, roles & responsibilities, acceptance criteria’s, assumptions & exclusions. (pre-sales)

    - Owner of the management of all project/program activities according to the defined processes, covering team steering, customer facing, decision making, efficient communication, change management & adapted reporting to achieve highly complex project goals and customer satisfaction (project execution)
  • Irdeto - Project Manager

    Paris 2005 - 2013 Project Manager at Irdeto, in Amsterdam, The Netherlands.

    World leader in content security, management and delivery for pay media companies

    Primary assignments
    - Planned and directed implementation & delivery of Irdeto security Products & Services to customers worldwide, meeting their business requirements, schedule and quality criteria, whilst operating within the agreed project budget.
    - Led complete programs from initiation through execution & acceptance, applying industry standard project management methodologies
    - Carried out day-to-day operational aspects of the projects, including agreeing & tracking scope, plans, timelines, resources, budget & costs.
    - Managed mitigation of risks, resolution of issues, effective and concise communication to client & stakeholders, change management.
    - Built & led cross-functional project teams of 4 to 15 engineers and 3rd party (offshore) partners, maximizing team communication & performance. Held regular status meetings internally & externally with customers, reviewing progress, actions, road blocks, status of deliverables, and keeping project team well informed of changes & challenges directly impacting project organisation
    - Focused on DVB end-to-end solutions, Set-Top-Box Integrations & Video Content distribution (traditional broadcast & IP)

    Key achievements
    Successfully managed over 30 projects on time and under budget ranging from 350KEUR to 10MEUR turnover:
    - Account Program Manager for ORS-ORF (Austria), UPC Direct (NL), Maxdome/ProSieben1 (Germany)
    - System Integrator Project Manager for SunDirectTV (India)
    - Project Manager for SFR, Bouygues (France), VTC (Vietnam), RMG (USA), The Walt Disney Company (Russia), …

    Additional assignments
    - Participated in Talent management & internal mentoring; Interviewing prospective candidates
    - Contributed to improve Team processes: Project compliances; Enabling Sales; Team Process best practices
  • Cellon - Project Manager

    JOUE LES TOURS 2004 - 2005 Software Project management for mobile phone embedded software delivery : Philips 655, Philips 162, Haier Z100/Z160, Haier Z300/Z360. Main objective : management of a development team for customisation of plateform software into customer dedicated software for sales and production.

    • Manage software team from MMI/look & drivers developments to integration & validation : define and build project software plans in accordance with quality process for software milestones & delivery ; plan, negociate with skill leaders, setup and manage resources allocation during projects life ; plan and request all material needs for development team ; setup software configuration through Clearcase ; manage weekly CCB (Change Control Board) meetings and set the priority, acknowledgement to team members, status and delivery of Problem Report or Change Request ; report customer updates and main issues faced in the project to platform project leader and team members ; manage software certification (FTA, CTA, GCF, PTCRB).

    • Manage customer relationship (Philips Mobile, Haier Mobile) on software issues : support pre-sales team for product design & answer to RFQ ; define functionnal specifications upon customer requirements and platform features ; organize and manage weekly meetings to report main software issues and maturity level evolution to customers ; plan meetings with customers to align on technical issues (delivery contents, support plan, maintenance plan) and define project software milestones ; analyse and negociate Problem Report raised by customers and asign priority ; deliver software & present milestones to customers

    • Manage multi-sites communication and work organisation between France and China : coordinate software developments and deliveries for the projects ; anticipate hardware needs and modifications in relation with software implementation ; synchronize production requirements and software delivery ; go to China to synchronize software activities and main project milestones (hadware update, Proto-run production, mass production start, customer acceptance).
  • Oberthur Card System - Project Manager

    1999 - 2004 2002/2004 “Solution dpt” Manager at Oberthur Card Systems, in Beijing, China.
    Creation of the new « SIM/UIM cards Solutions » department in Beijing (China) ; Project management for Asia-pacific region (China, India, Philippina) ; Recruitment of team members ; Internal trainings for technical and marketing teams.

    • Coordination between french R&D teams and chinese technical support teams : analysis of the local needs expressed by the customers, transcription of the needs into internal development process, and validation of the product releases according to the client expectations.

    • Adaption and localisation of the european solutions to chinese needs : java applet for dynamic menu update and download on GSM and CDMA smart cards (WML download), mobile email application on smart cards (POP3 client) ; interoperable (ETSI 03.48) applet download on SIMs.

    • Installation and validation of the test and demonstration environments (smart cards & servers), connected to China Mobile and China Unicom GSM and CDMA networks (Beijing, GuangXi, JiangSu, GuangDong).


    1999/2002 ALTRAN Consultant working on a project bases for Oberthur Card Systems, in Paris, France.
    As Project Manager, specifications, analysis, implementation, tests and integration of a JAVA smart cards administration server (OTA plateform) for JAVA applets download, Over The Air or on a Card Reader, according to the ETSI 03.48 standards (Security Mechanisms for the SIM application toolkit) :

    • Project Manager for MobilROM project (Orange, Romania) and Wind (Italy): installation and setup of
    UNIX server for OTA management of JAVA SIMs (rebranding, remote applet management), in operator
    environments ; installation and configuration of Oracle database ; customisation of interfaces with operator billing and provisioning modules ; integration of High-Availability and Load Balancing ; Training and customer support of the services.

    • Specification and development for "JAVA applet download" server and administration & user management servers, connected to Oracle database. MMI design and development (CGI Perl, Python & JavaScript) for server administration through WEB interfaces.

    • Interoperability workshops and tests handeled : Integration of Gemplus and Orga interoperable SIMs, for generic Remote File Management and Remote Applet Management.

    • Technical support during all the phases of the sales cycle from pre-sales to after-sales. Technical
    consultant for architecture and design of the solutions. Support and Training to European Operators :
    Wind, Omnitel in Italy ; France Telecom Mobile in France ; Telefonica in Spain ; Paegas.

Formations

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