ORANGE (Direction de l'Exploitation des Services)
- Service Manager of Mobile Access Data and Orange World Portal
2007 - 2008Contribution to the integration of new services
Writing, negotiating and updating SLAs / Validating commitments taken in SLA
Organizing meetings monthly with intern clients such as project managers, marketing, …
Demanding installation and improvement of measure tools
Monitoring and controling measures of end-to-end quality of services with technical teams
Improving performance and availability of QoS, checking applying and monitoring efficiency of improvements
Reporting monthly and widely to Orange intern clients performance, availability, usage, technical evolutions and trends of the services
Guarantor of the satisfying of the end customer
ORANGE
- Ingenieur Telecom Consultant
Paris2005 - 2006ORANGE France, Unité Nationale de Production des Services, Paris
Expert Service, département Prepaid and Intelligent Services
Expertise des services Mobicarte, Compte Mobile Orange, S.M.S.-Temps Réel et U.S.S.D. Call Back. Garant de la qualité de fonctionnement et de la performance des services et des plates-formes.
Expérimentation, validation, mise en production et généralisation des services intelligents OrangeFrance.
Administration et supervision des plates-formes Réseaux Intelligents.
