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Etienne SOUMOY

LONDON

En résumé

Results-oriented Business Manager with 12+ years experience of business consulting in the Telco, Retail, Banking and Transport industry, both in Europe and AMEA.

Worked with worldwide multibillion-dollar companies as Orange, Vodafone, Samsung, Barclays, Jaguar Land Rover, Keolis.

Comfortable with project management as well as business development.

Proven ability to coach staff and work on assignments related to different areas such as:
- Business strategy
- Marketing / Innovation / Partnership
- Digital customer management
- Business Transformation and change management
- Team management, coaching and personal development

Strengths
- International background
- Team player / Coaching mindset
- Analytical Skills
- Results-oriented
- Critical thinker
- Adaptable, easy to work with

Mes compétences :
Conseil
Marketing
Consulting
Coaching
CRM
Management
Formation
Gestion de projet
Communication
Conduite du changement
Innovation

Entreprises

  • Soumoy Consulting - Consultant Free lance

    2013 - maintenant Expertise
    • Business Strategy
    o Strategic vision and principles definition
    o As Is /To Be analysis
    o Impact analysis – operations and organisation/HR
    o Impact analysis – technology (E.g. Make or Buy)
    o Impact analysis – financial and regulatory
    o Risk analysis
    o Roadmap and planning
    o Business case and case for change

    • Digital Marketing & Innovation (B2C/ B2B/ B2B2C)
    o Workshop facilitation
    o Value proposition design
    o Market study and benchmark
    o Customer survey
    o Pricing
    o End to end customer journey definition
    o Customer experience design/ analysis
    o Business requirements and functional specifications
    o Feasibility study
    o Offer implementation coordination
    o Offer launch (incl. operational marketing)
    o Field support

    • Customer Management
    o Multi-channel strategy (shop, web, social, mobile)
    o Web traffic generation analysis (SEO, ads, email campaign)
    o Content strategy
    o Upsell/ xsell / retention strategy
    o Contact Centre optimisation
    o Process optimisation/ automation
    o Scripting for contact centre agents

    • Business Transformation
    o Process mapping/ design / improvement
    o Project management
    o Data cleansing/migration
    o System integration and implementation
    o Testing coordination and UAT
    o Failure Mode Effects Analysis (FMEA)
    o KPI definition / implementation
    o Training (deck creation/ facilitation)
    o Stakeholder management
    o RFI/RFP management
    o Third party supplier management

    • Business development
    o Lead management
    o Sales and negotiation
    o Partnership

  • BearingPoint - Manager

    Paris la Défense cedex 2006 - 2013 Missions CRM
    - pilotage côté service client de la refonte du SI (outil et process avant vente, vente, CRM, facturation, comptabilité)
    - lancement de projets de dématérialisation (vente directe, courrier...)
    - optimisation de process
    - conduite du changement (formation, communication) sur sites de relation client


    Missions Marketing
    - assistance au lancement marketing de terminaux innovant (ex: cadre photo, nabaztag, webtablet)
    - étude de faisabilité du lancement de l'offre convergente fixe/mobile d'un opérateur


    Missions financières
    - cadrage du nouveau SI finances d'un opérateur de jeu
    - définition de la matrice d'allocation des coûts réseau d'un opérateur par type d'offres commercialisées

  • Beijaflore - Consultant télécom

    Paris 2003 - 2006

  • British Telecom - Consultant

    2002 - 2003

Formations

Réseau

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