Mes compétences :
Sales management
Customer Service Relations
Investment Analysis
Business Development
Fluent in 4 languages (English, Spanish, French an
Management of international teams
Entreprises
Project Hope - Humanitarian Opportunities for Peace and Education
- Volunteer for Education
2016 - 2016I volunteered for Project Hope in Palestine and provided English, Spanish and German Classes at the Refugee camps, Education centers and the University of Nablus.I decided to work for this organisation for being able to get familiar to international humanitarian work. My idea was to share my skills to embolden children and teenagers in Palestine to help developing their competences and enlarge their future employment opportunities.
CREDIT DU NORD
- Manager/Directrice Agence Clientèle Privée Internationale
2015 - 2015Responsible for the agency: managing international clients, quality and risks
Business development: increasing actual business volume and active creation of marketing strategies to expand client bases
Team Management
Credit-analysis
HSBC, Paris
- Premier Relationship Manager
Paris2015 - 2015Responsible for 1800 international clients: investment advisory, credit analysis, daily contacts and revision of existing contracts for increasing investment turnover
1999 - 2013Caixabank, Majorque, Spain/Espagne: (529.748 M EUR - 31.948 employees/salariés):
Director of the branch in Santa Ponsa:
Management of the bank office:
Finance and investment analysis, responsible for key-accounts, control profit margin, price quotes and credit risks-including analyse of micro-finance projects
Team-Management:
Control, coaching and improving the development of 5 employees
Business-development:
Increasing business-turnover, profit-earning and volume; development of new business opportunities by networking and interacting with local and international companies and associations
Achievements:
Generated business volume 07/2013: 106 Million €
Number of clients: 2.543
Directrice de l'Agence bancaire de Santa Ponsa, Majorque (pendant 14 ans):
Responsable du développement du chiffre d'affaires, de la rentabilité et de la satisfaction client de l'agence, management d'un équipe et
structuration activité commerciale; prospection des nouveaux clients et gestion de la relation client (fidélisation); conseil et
négociation des contrats et des services associés; analyse et pénétration du marché, stratégies de marketing;
CA généré 2013: 106MM EUR ; volume clients 2013: 2543 (dont un 65% internationaux)
1998 - 1999Prospecting business- negotiation of rates with companies and private sector,
promotion of services and products
Quality-management: evaluation of current service needs and product satisfaction levels
Risk-management: credit analysis and control to avoid credit defaults
CaixaBank,Spain
- Commercial for the non-resident market/marché non résidents, responsable commerciale
1997 - 1997Development of the international client market for all Caixabank agencies in Majorca
Schoellerbank AG
- Conseillère, Investment advisor
1993 - 1997Investment-Advisory:
Advise for clients of the private banking sector; increasing volume and expansion of the customer base.
Schoellerbank AG, Vienne, Autriche: (Banque privée autrichienne fondée 1883, maintenant part de UniCredit
group)
Conseillère en patrimoine: responsabilité & développement d'un portefeuille client Banque Privée, fidélisation et prospection clientèle
Formations
CNAM Paris : Conservatoire National Des Arts Et Métiers (Paris)
