Evelyne LUCAS

En résumé

Entreprises

• GE Healthcare - Senior International CRM Project Mgr

  2005 - maintenant Functional Lead for complex CRM global projects involving remote teams from user requirement to successful implementation .
  - CRM Opportunity Management for + 1500 users located in EMEA, india , Asia countries .Develop Customer 360 ° view with integration of equipment Installed Base information .
  -Campaign Management
  -Universal Customer Master ( 150 000 customers )
  -Indirect Distribution Contract Management for + 800 european Dealers
  -Web solution for Marketing mail sent to 15 000 customers
  -Lead Management tool , Business Intelligence solutions
  -3rd Party Portal
  
  Develop knowledge and expertise of Web marketing technologies and Global CRM platform ( Siebel , UCM ) used to organize, automate and synchronize Sales & Marketing ITO processes
  
  Drive projects in relation with offshore and cross functionnal team ( IT developers, IT Support ,Sales Operations and Region leaders , Marketing , Legal )

• GE Healthcare - ITO European Process Leader

  2002 - 2005 Functional Lead for ITO Sales Processes
  Responsible for sales tools from Configuration / Quotation / Price Approval / Customer proposal / e Order used by + 1000 Sales Rep located in Europe and India .
  Develop , implement and maintain sales processes supported by Web application .
  Coordination with remote team for IT program maintenance and development

• GE Healthcare - Y2K Commercial Euro Leader

  2001 - 2002 Lead Euro implementation
  -Communication on euro switch in 12 euroland countries covering 20 000 customers , coordination with sales management
  -Improve euro awareness within a context strongly resistance to change .
  -Define with Marketing euro pricing strategy

• GE Healthcare - Six Sigma Quality Project Leader

  1999 - 1999 ix Sigma At Customer For Customer ( ACFC ) Developping Solutions for a Radiology Center to optimise / reorganise their patient workflow
  
  Design new VCP tool with DFSS methodology

• GE Healthcare - Variable Compensation Plan Mgr Europe

  1998 - 2001 Responsible for Sales and Service Variable Compensation Plan in Europe :
  Develop and propose VCP plan to executive management
  Implement VCP driving Sales Reps behavior consistent with Company Strategy
  Follow- up VCP execution and monthly payment of sales commissions

• GE Healthcare - Financial Planning&Analysis ( FP&A)

  1991 - 1997 Responsible for controling $200 M Equipment orders and $45 M Margin , Operating Plan
  Support European Marketing modalities with Pricing , Productivity and mix product analysis , provide monthly reporting and finance Dashboard
  Financial integration of a major Ultrasound acquisition in Germany
  Part of Indirect Material Reduction Task Force

• GE Healthcare - Finance Base Costs Analyst

  1988 - 1991 Responsible for European IT Operations Plan ( $ 25 M) , cost control , Budget , Salary Plan
  Participation to Corporate Task Force within closure of European Information Systems Operations Centers.

• Thomson CGR - Human Resource Leader

  1985 - 1988 Implementation of GE Position Level with Hay methodology within GE en Thomson integration:Evaluation of 150 key positions accross across different functions, different business units and geographic locations.Postitioning and leveling + 1500 job in a unique classification.
  
  Performance appraisal system implementation.Salary Plan & surveys
  
  Confidential follow- up of Thomson BII restructuration plan .

• Framatome - Human Resource Specialist

  1980 - 1985 Implementation of flexible labor time ,Mobility career plan
  Design and implement a job position system ( 5000 Positions ) on GIP data base ,User training to HR system
  Control project costs

• SEMA SOFRES - Marketing analyst intern

  1979 - 1979 Car industry market Prospective analysis on ten years, surve

Formations

Réseau

• Corinne DERZSI

• Franck PRIME @1PLACEEVENTS

• Guy LOICHEMOL

• Jean RAGOT

• Julien FAURE

• Laure ROUGALLE (THIEBAUT)

• Laurent DELAPORTE

• Laurent RIET

• Nathalie LECOQ