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Fabiana LUONGO

Créteil

En résumé

Mes compétences :
Taches administratives
Vente
Gestion reclamation
Accueil
Assistance technique
Suivi transport
Assistance clientèle
Trilingue
Suivi du trasport

Entreprises

  • Chambre De Commerce Et D'industrie Du Val-de-marne - Event Coordinator

    Créteil 2019 - maintenant • Event planning, design and production within time limits;
    • Working with project managers to identify target customers’ needs and ensure their satisfaction;
    • Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.

  • Manhattan Associates - Marketing Assistant - Southern Europe

    Neuilly-sur-Seine 2017 - 2018 - Assist in day to day marketing campaign execution and follow-up
    - Assist in market development activities such as market research and database improvement
    - Assist in execution of tradeshow & marketing events both in-house and 3rd party sponsored events
    - Assist with the localisation and proofing of translated content for use in local markets
    - Manage the prospect database in Salesforce.com (and customers) showing clear ownership of
    processes and best practices
    - Manage content updates on local website, social media and intranet
    - Provide support to the Sales team with key proposals/presentations, market research, content
    provision and maintenance of sales tools both online and offline
    - Provide first line qualification for some inbound calls and web leads

  • Biocodex - International Marketing Assistant

    Gentilly 2016 - 2017 - Follow-up marketing budget
    - Writing reports, company brochures and similar documents
    - Organising and hosting presentations and customer visits
    - Assisting with promotional activities
    - Helping to organise meetings and events

  • Renault Trucks - Partsline - Service après-vente

    Saint-Priest France 2015 - 2015 - Organizing the Italian after-sales service relocation, moved from Milan to Lyon;
    - Customer service to international dealers Renault;
    - Providing information about parts' availability all over the world;
    - Dealing and follow the dealers' dossiers up, using Argus and SAP software;
    - Problem solving with issues caused by parts' orders and complaints;
    - Organizing international transports of requested parts according to dealers priority.

  • Sony - Communicator

    Puteaux 2014 - 2014 - Sony Bilingual Communicator specialized in Sony PlayStation.
    - Providing Technical support hardware and software over the phone and over e-mail on both Italian and UK lines;
    - Providing customer service Support for Sony Entertainment Network Platform in both lines;
    - Reporting new issue to the TL in order to improve the service;
    - Problem solving.

  • Gold Bros - Directeur Adjoint, Edinburgh

    2013 - 2014 - Customer service to international customers (English speakers and others):
    - Providing all kind of information to the customers (e.g. touristic information);
    - Keeping a daily check on the inventory;
    - Dealing with suppliers;
    - Deciding products orders;
    - Mediating between head office and staff;
    - Increasing sales and the profitability of the store;
    - Reporting to the manager of the store appropriately information.

Formations

  • UNINT (Roma)

    Roma 2008 - 2012 Licence Traduction et Interprétation

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