Mes compétences :
Process management
Logistics & supply chain management
Project Management
Customer Service
Operational management
Pack Office
SAP, SIEBEL, BAAN
FileMaker Pro for Windows
Customer Service Representative for Wholesale: Canada/Korea/Australia
Responsable des approvisionnements wholesale, gestion des demandes VIP
Immucor France & Benelux
- Directrice Service Client
2008 - 2014• Transfer and management of current customers following the cancellation of a distribution agreement
• Implementation of the supply chain process (logistics, production planning…)
• Implementation project of the ERP system, conducting testing and improvement requests of the company tool used for daily operations
• Creation of customer service procedures (ISO, SOX, Reaoctovigilance) and implementation follow up
• Implementation of Excel tools and internal processes to improve customer management, as well as contracts and addendums follow up
• Follow up of the installation of new clients
• Hiring, training and managing customer service assistants
• Management of answers to RFP in coordination with sales and technical teams
• Driving the collaboration between customer service and other departments – logistic center in Germany, purchasing department in the US, sales, marketing and technical departments
• Monthly reports to General Manager
• Creation, follow up and improvement of customer Service KPIs
2008 - 2008• Management of product strategy and marketing campaigns for overseas distributors
• Defining and maintaining the global price lists
• Presenting new products to Market Managers
NOVARTIS V&D
- Customer Service Representative – EMEA
2006 - 2008
• Management of European distributors portfolio (Greece, Poland, Lithuania)
• Bringing efficient logistic solutions for the transportation of sensitive products
• Ensuring the coordination with sales and technical service to manage answers to RFP
• Driving or taking part to the improvement of Customer Service procedures
– « Sales Process » : Internal process for new customer selling
– « Tender Guideline » : Internal procedure for CSR regarding administrative tasks
SANOFI AVENTIS
- Export Assistant – ASIA
2006 - 2006
• International sales management and logistic
• Ensuring the replenishment of our affiliates and distributors in Asia
SUZANNE HERMANN
- International development representative
2004 - 2004• Conducting international prospection to identify potential distributors
• Managing overseas distribution
• Defining and implementing new commercial strategy
• Identifying potential partnerships with local and international magazines
• Drafting communication and marketing material
• Arranging international exhibitions
• Showroom assistant during the summer
