Fatou BRUNET

En résumé

Entreprises

• Givenchy - Customer Service Representative

  LEVALLOIS PERRET 2016 - 2016 Remplacement congés maternité - Maternity leave replacement:
  
  Customer Service Representative for Wholesale: Canada/Korea/Australia
  
  Responsable des approvisionnements wholesale, gestion des demandes VIP

• Immucor France & Benelux - Directrice Service Client

  2008 - 2014 • Transfer and management of current customers following the cancellation of a distribution agreement
  • Implementation of the supply chain process (logistics, production planning…)
  • Implementation project of the ERP system, conducting testing and improvement requests of the company tool used for daily operations
  • Creation of customer service procedures (ISO, SOX, Reaoctovigilance) and implementation follow up
  • Implementation of Excel tools and internal processes to improve customer management, as well as contracts and addendums follow up
  • Follow up of the installation of new clients
  • Hiring, training and managing customer service assistants
  • Management of answers to RFP in coordination with sales and technical teams
  • Driving the collaboration between customer service and other departments – logistic center in Germany, purchasing department in the US, sales, marketing and technical departments
  • Monthly reports to General Manager
  • Creation, follow up and improvement of customer Service KPIs
  

• AVON COSMETICS - Category Planner “Overseas Distributors”

  2008 - 2008 • Management of product strategy and marketing campaigns for overseas distributors
  • Defining and maintaining the global price lists
  • Presenting new products to Market Managers
  

• NOVARTIS V&D - Customer Service Representative – EMEA

  2006 - 2008
  • Management of European distributors portfolio (Greece, Poland, Lithuania)
  • Bringing efficient logistic solutions for the transportation of sensitive products
  • Ensuring the coordination with sales and technical service to manage answers to RFP
  • Driving or taking part to the improvement of Customer Service procedures
  – « Sales Process » : Internal process for new customer selling
  – « Tender Guideline » : Internal procedure for CSR regarding administrative tasks
  

• SANOFI AVENTIS - Export Assistant – ASIA

  2006 - 2006
  • International sales management and logistic
  • Ensuring the replenishment of our affiliates and distributors in Asia
  

• SUZANNE HERMANN - International development representative

  2004 - 2004 • Conducting international prospection to identify potential distributors
  • Managing overseas distribution
  • Defining and implementing new commercial strategy
  • Identifying potential partnerships with local and international magazines
  • Drafting communication and marketing material
  • Arranging international exhibitions
  • Showroom assistant during the summer
  

Formations

• IAE Paris - Sorbonne Graduate Business School

  Paris 2013 - 2014 ENTREPREUNARIAT

• NEGOSUP, Groupe NEGOCIA-CCIP, Ecole Supérieure De Négociation Commerciale (Actuel Novancia)

  Paris 2001 - 2003 Bac+5
  
  Business and Negociation

• University Of Lincolnshire And Humberside (Hull)

  Hull 1999 - 2000 Bachelors Degree
  
  Business and Administration

• IUT

  Sceaux 1997 - 1999 DUT techniques de commercialisation
  
  Spécialisation: Marketing

Réseau

• Atchi LIN

• Damien LALLIÉ

• Gregory BOULET

• Ludovic OUVRY

• Marine CHEVALIER

• Nathalie JOUNO

• Pierre DEROIN

• Richard BOURRELLY

• Valérie SINGER