En résumé

15 years senior commercial & international project management in the Luxury Goods Retail and Consultancy Sectors

Development of Commercial Strategy, Sales Management & Process Optimisation

Tri-lingual French - German - English

Mes compétences :
Développement commercial


  • OMEGA SA - Swatch Group - Head of Retail (International) - Member of Extended Management Committee

    2015 - maintenant Worldwide : 144 Boutiques & 224 Franchises
  • OMEGA SA - Swatch Group - Head of Retail (International) - Member of Extended Management Committee & Brand Manager Poland

    2015 - 2016 Worldwide : 141 Boutiques & 216 Franchises
    Poland : B2C, B2B, PR & Marketing, HR
  • Omega SA - Swatch Group - International Retail Operations Manager & Brand Manager Poland

    2011 - 2014 B to C
    130 Boutiques and 211 Franchises Worldwide

    • Driving sales, services & systems throughout an International Retail Network

    • Managing Markets & International Projects & Partners

    • Market & Sales Data analysis

    • Boutique Evaluation & Sales Team Coaching

    • Local Retail Dpt Recruitment & Consulting

    • International Retail Forums - Content, Delivery & Organisation

    • Full Budget Management & Accountability

    Key Projects:

    - Retail Network Expansion
    - iPad Digital Sales Tool
    - KPIs Reporting & Boutiques Assessment Tool
    - CRM & Loyalty Programs & Incentives
    - New ERP Implementation
    - Operation Manual
    - Mystery Shopping
    - Retail Training Modules
    - Best Practices & Standard Operating Procedures
  • Nestlé Nespresso S.A. - International Retail Operations Department. - Retail Operations Manager

    Marne La Vallée Cedex 2 2009 - 2011 B to C
    220 Boutiques Worldwide

    • Systemisation & development of Operating Procedures and Guidelines, Manuals & Tools to assist, harmonise and direct operations in the Retail Network

    • Initiation of Commercial Best Practices worldwide, providing tools for Retail assessment and training for maintenance and improvement of standards and service

    • Monitoring Boutique service levels and efficiency, providing feedback, coaching, assistance & specific programmes for improvement to achieve sales and service objectives

    • Development and deployment of systems and tools to improve efficiency and sales across the Retail Network and providing feedback of the customer base
  • Lancel - Richemont Group - Retail Manager Boutiques France & Belgium

    2007 - 2009

    B to C
    In charge of the 25 Boutiques in France & Belgium
    Undertaking audit of boutique management (180 people)

    - Drive initiatives aiming at optimizing Boutiques performances, operation and quality of services (human resources, training/coaching, organisation, logistic)

    - Support the French Retail Operations Manager in driving the evolution of the Boutique operational efficiency, ensuring coherend and efficient structures and procedures in the Boutiques and in managing major operational projects

    - Initiated a complete audit of retail, teams, structures and procedures
    to reposition Lancel Boutiques in the luxury market.
  • Lancel - Richemont Group - Commercial Manager for Northern France

    2006 - 2007

    B to B
    Responsible for 82 sales points

    Augmentation of client base by 25% through client relations and implementation of a results-focused culture

    - Client prospection in targeted market

    - Management of client portfolios and relations

    - Launching new collections, product valorisation

    - Seminars, training

    - Introduction of a database to analyse the structure of sale points? sales

    - Initiation of commercial action plans client et des ventes de nouvelles collections
  • C.F.A.C.I. - Marketing-Consulting

    2002 - 2006

    Promoted from an internship to a permanent position and later to client relationship management

    - Market investments, research, follow-through support for German companies seeking business partners, wholesalers and retailers in France

    - Client promotion in business forums, trades salons, presentations and seminars

    - Management of client relations, networking

    - Liaison with the Vermarktungs Hilfe Programm, French and German Ministries of Economy and the Bundesländern

    - Composition of regular reports, advertisements and client documentation

    - Management of the Chamber’s website and promotional material


  • Université Paris 1 Pantheon Sorbonne

    Paris 2002 - 2003 Histoire contemporaine des relations internationales

    Intégration européenes des pays d'Europe Centrale
  • K.U.E-Katholische Universität Eichstätt-Ingoldstadt K.U.E. (Eichstätt)

    Eichstätt 2000 - 2001 Geschichte-Journalistik-Politikwissenschaft


  • Université Catholique De L'Ouest IALH

    Angers 1998 - 2002 Histoire contemporaine-Journalisme-Economie