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Florence LINON - BELLENDIR

Munich

En résumé

Je dispose de 15 ans d’expérience professionnelle autour du cadrage, de la mise en place et de l’utilisation des systèmes informatiques pour l’optimisation des processus en entreprises.

Pendant plus de 6 ans chez « The LiTMUS Group », j’ai développé mon expertise dans les domaines de la gestion de projet, l’accompagnement du changement et l’amélioration des processus.

J‘ai estimé, planifié et géré des projets d’accompagnement du changement et d’amélioration des processus dans des programmes de transformation pour de grandes entreprises australiennes mettant en œuvre des systèmes tels que SAP et Ventyx Service Suite. Ces programmes ont abouti à une nette amélioration des performances des processus autant en termes de rentabilité que de qualité de service, offrant des bénéfices pour l’entreprise, ses clients et ses employés.

Mes compétences :
Project Management
Change Management
Knowledge Management
Business Analysis
PMP
Management Consulting
International
Business Process Management

Entreprises

  • BMW Group - Project Manager & Solution Designer

    Munich 2013 - maintenant Customer Relationship Management - Global Solutions for Big and Advanced Markets

    Responsible for managing the relationship with 7 BMW Financial Service Market stakeholders in Europe who are using our Global CRM solution. In particular, overseeing the prioritisation, design and successful Implementation of business requirements raised by the European Markets in the domain of Customer Interaction.

  • Tyntec - Senior Project Manager

    2011 - maintenant Driving end to end business transformation initiatives by providing project, process and change management consulting services. Facilitating efficient solution design, working together and communicating with a wide range of business and technology stakeholders, at all levels.

  • The LiTMUS Group - Managing Consultant

    2003 - 2010 Client : NSW Department of Education – Public Sector
    Project Manager – BPM Strategy
    Outcomes: conducted a BPM maturity audit and defined the BPM strategy for SAP Fi and HR modules implementation as a shared service between DET’s divisions.

    Client : New South Wales Fire Brigades – Public Sector
    Project Manager – Change Management Stream for SAP HR implementation
    Outcomes: Engaged at a late stage of the project to address key outstanding change management issues, conducted an OCM audit, identified and implemented solutions to improve stakeholders’ engagement. The first SAP pay was successfully distributed in March 2009 with SAP HR achieving maximum user adoption.

    Client: Sydney Water Corporation - Utilities
    Project Manager – Change Management «Field Force Automation»
    Outcomes: mobile computing system implemented and adopted by blue collar workers, allowing the electronic dispatch and completion of work orders in the field. It has improved field efficiency and safety.

    Client : Harvey Norman – Retail
    Project Manager – Business Cases – IT Infrastructure
    Outcomes: prepared two business cases which were approved by the board and are now being implemented.

    Client : Australia Post – Distribution
    Project Manager – PrintSoft Organisation Design
    Outcomes: organisation structure designed in line with the new business strategy.

    Client : Australia Post – Distribution
    Business Analyst – Quality framework design and implementation, with online supporting tool
    Outcomes: designed and implemented a quality framework and supporting online issue reporting system which allows assessing suppliers’ performance, recovering revenue and drives continuous improvement.
    The quality framework gained third place at the World Mail Awards, in the Quality category, in May 2005.


    LiTMUS Internal Roles
    Sydney Practice Manager (14 employes)
    Business Development (tender responses (5 successes out of 6), proposal design, Client account management)
    National Knowledge Manager LiTMUS – Project Manager for SharePoint 2003 implementation
    Junior Consultants recruitment for the Sydney Team

  • Sydney Consulting Corporation - Business Manager

    2002 - 2003 Mission: Business Administration and Management
    Outcomes: on-going business management (HR and Logistics) as well as one-off improvement projects to support growth (web site redesign and implementation, outsourcing the consultants’ travel management process

  • CHEP Australia - Intranet Coordinator

    2001 - 2002 Mission: Business Analysis and Intranet Development
    Outcomes: improved usability and content relevance for employees who increased their usage.

  • Nestlé France - Business Analyst

    Marne La Vallée Cedex 2 2000 - 2000 Mission: Analysis of suppliers key performance indicators in SAP
    Outcomes: improved reliability of the supplier quality evaluation system based on KPIs developed in SAP R/3 and used by 20 Nestle France factories.

  • Motorola - Logistics Coordinator

    Gif sur Yvette 1998 - 1998 Mission: White rooms supply management. Outcomes: successfully managed the white rooms supplies. Also identified the causes of damage of white room clothing which led to preventive actions and cost reduction.

Formations

  • University Of Technology, Sydney (Sydney)

    Sydney 2001 - 2002 Interactive Multimedia

    E-business, systems analysis, web design, human computer interaction, knowledge management

  • Institut National Des Sciences Appliquées

    Toulouse 1994 - 2000 Biochemical and Food Science – Major in Quality and Operation Management (ENSIA, Paris)

    One year of work experience (1998-99) at Food Science Australia, CSIRO, Sydney

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