Franck DUPUY

En résumé

Entreprises

• Alcatel-Lucent - Customer Care Global Operations

  Paris 2010 - maintenant

• Alcatel-Lucent - Strategic Account Support EMEA

  Paris 2009 - 2010

• Alcatel-lucent - Directeur technique

  Paris 2004 - 2009

• Alcatel-Lucent - Manager of customer relationship

  Paris 2003 - 2004 customer relationship and representing clients of Alcatel in the Board of Research and Development of Business Unit

• Alcatel-Lucent - Project Manager

  Paris 1996 - 2003 Project for launching of a new range of PBX on the enterprise market.
  Project DSL (digital subscriber line) products for DATA (Internet, IP) OA512 within NIBU organization
  Project in CTI (computer telephony integration)
  

• Alcatel-Lucent - Software Manager

  Paris 1993 - 1996 with a team of 10 people to develop the protocol for CSTA PBX switches linked to CTI application (Welcome centre and third party).
  Active participation at ECMA (standardization activities) by defining CSTA protocol V2 and V3

• Alcatel-Lucent - Software engineer (development)

  Paris 1988 - 1992 developments of software layers managing different transmission protocols given to a PBX telephone
  designer and development of an electronic card that supports the ISDN protocol for PBX.

Formations

• Essec EME

  Paris La Défense 2003 - 2003

• EFREI (Villejuif)

  Villejuif 1983 - 1988 Electronique et informatique

Réseau

• Anouar MALEK

• Aref CHEIKHROUHOU

• Bruno GUIDET

• Cotte JULIEN

• Dominique PIERRE

• José RIBEIRO

• Olivier RAVEL

• Pierrick MOITIER

• Veronique LABORD