CORBEIL ESSONNES
NAME: Franck PERRIER
TEL: (33) 6 26 26 87 14
E Mail : franckfperrier@orange.fr
STATUS: Divorced, Three children
57 years old
RESIDENCE: 46 Rue Auguste Mounie, 92160 ANTONY
EDUCATION: BEng Electronic Engineering
CURRENT EMPLOYER: VERTIV
POSITION: Directeur des Ventes Service France
France
reporting to the Managing Director.
11 sales people for 10 M€ target
PROFILE
Extensive experience in the UPS business and electrical environment, including international service sales, service marketing, and financial areas. Attributes include:
• Electrical installation and UPS knowledge
• K.A.M
• Defining service marketing tools, sales and growth strategy
• Managing and building partner/reseller relationships
• Recruitment and management
• Experienced department manager who is able to build, motivate and lead teams to the success
• Quality Management ISO 9001
• EHS Management: recently certified MASE / UIC (Sept 2011) dedicated to Petroleum and chemical industry.
• Business Process Owner for the Benelux, France and Morocco in the Oracle implementation service area.
• President of the CHSCT commity (EHS).
• Manager of the headquarter site (Les ULIS, 50 people).
EDUCATION
1987 Bachelor degree in Electronics
2000 Quality Couse AFAQ
2001 Management course CNOF
2001 Finance course CEGOS
2004 Green belt certification
2011 CHSCT Management (EHS)
CAREER HISTORY
EMERSON Network Power
Directeur des Ventes Service France
2014-2016
Eaton
2008- 2014
French Customer Service organisation Director (Merge with MGE Ops, Carve out from Schneider).
Specific responsibilities:
• Management of a 50 heads team (direct and remote) including Sales, Field service engineer, repair center, Call center, logistic and admin.
• Service sales and service marketing strategy definition
Service pricing, Marketing activity (brochure, emailing, mailing)
Product price list for the service organisation
Service effectiveness metrics: BSC
• Responsibility for ensuring service targets are achieved: Margin, order, sales
Service sales in 2010 : 10 M€
• Recruitment (25 peoples the last two years) and management
• Iso 9001 V 2008 Quality certification
• EHS certification (MASE / UIC) for the petroleum and chemical market (09/2011).
EATON
2004- 2008
Customer Service organisation Director for the French region : France, Spain, Portugal, Africa
Specific responsibilities:
• Management of a 16 heads (direct and remote) including Sales, Field service engineer, repair center, logistic and admin.
Large three phase installation achieved :2 M€ in 2007 from the quotation to the start up.
Product price list for the service organisation
• Responsibility for ensuring service targets are achieved: Margin, order, sales
• Balance Score card Effectiveness and follow up.
Invensys
2000- 2004
Customer Service organisation and quality Director for : France, Spain, Portugal, Africa
Specific responsibilities:
• Management of a 12 heads (direct and remote) including Sales, Field service engineer, repair center, logistic and admin.
• Management of 20 distributors located in Spain, Portugal and Africa
Service policy and process
Warranty policy
Technical support
Logistic support
• Service sales and service marketing strategy definition
Pack Premium care Contract (swap out program)
Service pricing, brochure
Product price list for the service organisation
Service effectiveness metrics
• Responsibility for ensuring service targets are achieved: Margin, order, sales
Service sales in 2001 : 1.5 M€
CAGR of 20 % over 5 years
• Recruitment and management
• Iso 9001 V 2000 Quality manager , achieved the certification in 2001 with AFAQ (previously with BSI)
POWERWARE
1996-2000
Customer Service organisation Director :France
Specific Responsibilities:
• Management of a 8 heads (direct and remote) including Field service engineer, repair technician, logistic
Mes compétences :
Key account manager
Volonté de se surpasser
Atteindre les objectifs dans un environnement
Management
Enthousiasme pour le travail d'équipe
Pas de formation renseignée
