Frederic BONABAU


En résumé

* Since 06/2016 - Manitowoc Crane Group EMEA - Manager Key Account – Technical Support
* From 06/2014 to 06/2016 - Manitowoc Crane Group EMEA - Senior Manager Customers and Dealers Contact Center
*From 03/2010 to 06/2014 - Manitowoc Crane Group EMEA - Director Global Quality Systems
*From 03/2005 to 03/2010 - Manitowoc Crane Group EMEA - EMEA Supplier Quality Assurance Manager
*From 09/2002 to 02/2005 - BOSCH REXROTH DSI (France) - Quality Engineer
*From 09/1997 to 09/2002 - BOSCH REXROTH DSI (France) - Design department manager « gear pumps »
*From 10/1996 to 08/1997 - ERHYD sarl - Project manager
*From 01/1996 to 07/1996 - LUCAS Aerospace Paris (France) - Engineering student teaching period

Mechanical Engineering Master’s degree – Evry University (France) - 1996

English fluent & technical
German regular and technical

* LEAN Management - Cooperative education 1 year at ECAM Lyon - 2014
*6 sigma Green Belt certified – 12/2007 Manitowoc training session
*Manitowoc Project Management – 11/2007
*Leadership Development Program – 06/2007
*Quality auditor (system & process) ISO/TS 16949 v02 standard –Renault Institute 2002
*Measurement System Analysis – LNE 2003

word, excel, Powerpoint etc…

Mes compétences :
project management
Lean Management
Supplier Quality Management
Audit qualité
Développement des compétences
Analyse de données
Gestion de la relation client
Contrôle des coûts
Animation de formations
Management opérationnel
Business planning
Amélioration continue
Norme ISO 9001
Six Sigma Green Belt


  • Manitowoc Cranes - Manager Key Account – Technical Support

    ECULLY 2016 - maintenant Key Contact, technical support and follow-up of Key Account (Bouygues, Vinci, Eiffage,…).
    Key Account Technical problems resolution and clarification.
    Negotiate financial litigations.
    Organize Service missions in France or in foreign countries for Key Accounts. One-Off assembly or trouble shooting fast missions with the support of very skilled technicians.
  • Manitowoc Cranes - Senior Manager Customers and Dealers Contact Center

    ECULLY 2014 - 2016 * Manage 4 activities and 5 Managers: Technical Support, Spare Parts Support, Warranty Claims, New Projects.
    * 3 Continents: Europe, China, India, USA.
    * Manage about 30 people.
    * Support our Dealers and Key Account for critical trouble shooting operations, spare parts sales, treatment of their warranty claims.
    * Be an integral part of new projects and bring customer and after sales voice.
    * Coach and Manage 5 managers and integrate LEAN Management concepts (and in priority: Visual Management, Problem Resolution, People Development).
    * Be the link between Extern and Intern by informing about problems that occur at our customers and push for corrections.
  • Manitowoc Cranes - Director Global Quality System

    ECULLY 2010 - 2014 Manitowoc Crane Group - Worldwide leader in crane manufacturer industry (12 production units in USA, Brazil, France, Italy, Portugal, Germany, Slovakia, India, China)
    * Develop, design and deploy a Quality System for supplier management across company including segmenting the supply base, assessing performance, driving continuous improvement, and managing collaborative initiatives.
    * Develop Global Supplier Quality Guidelines
    * Develop organizational plans for consistent supplier quality execution
    * Coach, mentor, train, audit the global organization in the Area of Supplier Quality development. Coordinates and
    communicates the supplier performance strategy and progress to the business units and executive leaders.
    * Develop and manage a Global Supplier Quality Information Systems
    *Develop a measurable Quality Management System consistent with our business and deploy through the organization. Assess the organization worldwide.
  • Manitowoc Crane Group - Supplier Quality Assurance Manager

    2005 - 2010 Manitowoc Crane Group EMEA - Worldwide leader in crane manufacturer industry (EMEA region, 7 production units : France, Italy, Portugal, Germany, Slovakia) - EMEA Supplier Quality Assurance Manager.
    *Development and implementation of a SQA processes adapted to company business & culture within EMEA:
    * Common evaluation of supplier performance (Quality, Competitiveness, Delivery performances)
    *Common supplier homologation process (PPAP type, audits, change management…)
    *Common supplier database
    *Harmonization of SQA processes usage within EMEA, Asia Pacific region as well on the crane business
    *Management of 2 SQA directly
    *Dotted-line Management of all SQA located in all 7 EMEA plants
    *Position dimension has changed since beginning. From former Potain SQA manager to EMEA SQA manager and the addition of resources
  • Bosch Rexroth - Quality Engineer

    2002 - 2005 BOSCH REXROTH DSI (France) - Design, production and sales of hydraulic components (pumps, joysticks, valves for equipment machine manufacturer – Caterpillar, Volvo, CNH) - Turnover : 72 Mio € -300 people in 09/2004 – 600.000 units sold.
    *ISO/TS 16949 v02 automotive standard auditor : audit of quality system & processes, as well as involvment in plant certification. ISO/TS 16949 v02 certificate obtain on Oct 2004.
    *Quality planing: involved in new product developments (APQP, FMEA, control plan, PPAP, product/process audit), in partnership with customers s well as suppliers.
    *Customer quality contact : regular meeting by main customers (Caterpillar, Volvo, Manitou, Bobcat) in order to promote our quality level & to represent the company in case of issues with these customers.
    *Management of solving problem working groups : (8D, PDCA, fish bone, 5 why’s…), follow-up of corrective & preventive actions intenally or by or suppliers.
    *Management of 1 quality engineer.
  • Bosch Rexroth - Design department manager

    1997 - 2002 *Management of gear pump design department team: 2 engineers.
    *APQP project manager : design & industrialization of new products or customized for customers, according to APQP standard (QS9000 & ISO/TS 16949) - 30 projects / y.
    *Manager of « cost saving » team (purchasing, design, production) : 250K€ savings in 2000, 305K€ in 2001.
    *Technical support to sales team : analyze & define of customer specification, project costs analysis. New markets +10% of quantity increasing since 1997.
    *Technical support to purchasing team : research & homologation of new suppliers, Make or buy analysis, value analysis.
  • ERHYD sarl - Project manager

    1996 - 1997 Design & Manufacturing of hydraulics systems (France)
    Design, production, sales of hydraulic systems - Turnover : 4.3 Mio € - 20 people.
    Project manager
    Sales amount : 61 K€/months
    *Design, quotation and sales of hydraulic systems.
    *Customer quotation preparation, request for quotation to suppliers & finaly négociation with final customers.



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