Oberthur Technologies
- Head of Solutions Support & Maintenance
Colombes2012 - maintenantI am in charge of Global Support and Maintenance Service for all Mobile Money ans NFC Solutions deployed for our worldwide Customers (Telecom MNO, Banks, Transport companies)
Nokia Siemens Networks
- Care Program Manager
ST OUEN2011 - 2012• Customer Interface Management for Radio, Core & Services Platforms Networks
• Responsible for Customer Maintenance Contract – Annual budget of 10M€
• Responsible for Help Desk&Trouble Tickets, Emergency, Hard Ware Repair Services
• In charge of Budget and Margin set up and follow-up
• Project Management for Customer
• Operational Team Management
• Customers Emergency Management during working and non-working hours (France & Europe Customers)
• Pre-Sales support - Contribution to New Commercial Offers Buildings
Electronique Electrotechnique Automatique - 1995 : Post Graduate Diploma (DEA in french) - Electronics & Hyperfrequences – UFR Sciences de Brest (29, France)
6 Months Internship in Telecoms Laboratory (LEST) - Study of bi-mode filters used for mobile communications applications – ENST Brest (29, France)
