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Frédérick IMBERT

ANNEMASSE

En résumé

After having worked for the past 7 years at Apple Inc. as an IT technician and administrative assistant, I am now looking for a job.

Mes compétences :
Informatique
Gestion de la production
Planification
Gestion de la relation client
Accueil téléphonique
Service client
Diagnostic technique
Mac OS
Dépannage informatique
Apple iOS

Entreprises

  • Apple Retail Switzerland - Administrative technician

    2014 - 2016 - Organize and manage repairs workflow,
    - Follow every repair file,
    - Check the quality of technicians’ tasks,
    - Order stock parts,
    - Daily inventory of the in-stock parts,
    - Phone and email contact with customers,
    - Allocate, organize and schedule the tasks of the team.

  • Apple Retail France/Switzerland - IT technician

    2009 - 2014 - Apple certified technician (Hardware, OSx, iOS),
    - Troubleshoot any hardware and software issue,
    - Assist customers in the use of their products,
    - Maintenance and repair of desktops, laptops and mobile devices,
    - Mentor new members of the team.

  • FiGZoR Design - Entrepreneur

    2008 - 2009 - Use Adobe Photoshop on a daily basis,
    - Design logos, business cards, posters and flyers in accordance with the commercial identity and business model of the client,
    - Daily contact with printing and paper suppliers,
    - Accounting and billing.

  • AVENIR VISION - PC technician

    2007 - 2009 - Edit pictures, cards, posters, flyers and leaflets using Adobe Creative Suite (Photoshop, Illustrator, InDesign),
    - Printing and flocking,
    - Assemble and set up computers, install Windows, drivers and softwares,
    - Provide hardware and software support,
    - Sale computers and electronic features,
    - Home service in order to repair machines,
    - Record and edit sound and video.

  • Balain Telecom - Technicien

    2007 - 2007 - Mise en place de réseaux informatiques et téléphoniques en entreprise,
    - Installation et pose de câblages,
    - Maintenance de systèmes téléphoniques (baies de brassages, autocommutateurs).

Formations

  • Université Grenoble 1 Joseph Fourier

    L'Isle D'Abeau 2004 - 2006 Services et réseaux de communication

    Diplôme Universitaire de Technologie (DUT) in communication networks and services : network, web development (html, java, css, sql), servers, marketing, graphic design, project management and communication.

  • Lycée Paul Arene

    Sisteron 2002 - 2004 Baccalauréat scientifique

    Bachelor’s degree in science with a major in mathematics

Réseau

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