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Frederick PENAUD

Bois-Colombes

En résumé

People management
Sales management
Channel Management
Business development
Operations and Processes
Leadership
New customers & up selling existing customers
Coaching

Mes compétences :
Management
Sales
Management opérationnel
Leadership
Coaching
Process
Business development

Entreprises

  • IBM - European Inside Sales Manager Business Development.

    Bois-Colombes 2015 - maintenant Manage a team of Business Development Consultants covering Europe who providing customer solutions to business problems in the areas of cloud, analytic,mobility, security and smarter commerce.
    The focus is on generating and developing high quality leads through inbound/outbound activities and Digital Selling Strategy.
  • IBM - TSS Inside Sales Manager Europe (Technical Support Services)

    Bois-Colombes 2014 - 2015 Responsible for Sales of IBM Technical Support Services (TSS) in Inside Sales for Europe.
    Responsible for all execution aspects of TSS Inside Sales across several European countries centralize in Ireland.
    Selling Directly/ Indirectly to final customers through inbound/outbound activities and Digital Selling Strategy.
    Focus on targets and team motivation using sales and non-sales activities.
    Growing people experiences and Growing business.
  • IBM - Inside Sales Manager France

    Bois-Colombes 2011 - 2014 • Driving results by achieving signing and revenue target
    • Demonstrate operational excellence through disciplined management of key performance indicators and continuously streamline and enhance sales processes.
    • Driving Initiatives to improve the organizational climate and team efficiency
    • Implement and maintain a strong internal controls, compliance and integrity posture, leading through example and inspiring others to do the same, convey a zero tolerance attitude towards violations of IBM's BCG and other company policies
    • Developing a pervasive coaching culture from top to bottom through the organisation with emphasis on personal responsibility for everyone.
    • Meet the teams regularly, improve communication at all levels.
    • Proactively took actions to improve processes and tools.
    • Work close to the brand, pre and post sales teams in the aim to improve reactivity and customers satisfaction.
    • Continually drive the focus on the culture of Sales Performance & Eminence
  • IBM - Inside Sales Team Leader France

    Bois-Colombes 2010 - 2011 • Driving Initiatives to improve the organizational climate and team efficiency
    • Increasing visibility of leadership, clarity of business imperatives and cross organization teaming to help achieve above market growth.Ensuring an efficient and pro-active pipeline management
    • Developing a pervasive coaching culture from top to bottom through the organisation with emphasis on personal responsibility for everyone.
    • Meet the teams regularly.
    • Proactively took actions to improve the processes and tools.
    • Work close to the brand, pre and post sales teams in the aim to improve reactivity and customers satisfaction.
    • Driving results by achieving signing and revenue target
  • IBM - Sales Specialist Maintenance at IBM

    Bois-Colombes 2009 - 2010 Driving results by achieving signing and revenue target
    Demonstrating operational excellence through personal leadership to improve ibm.com’s overall performance
    Ensuring an efficient and pro-active pipeline management
    Driving superior client experience by focusing on continual improvement in daily interactions with clients
    Being responsible for the specific Software Maintenance mission for the French market
    Being the focus point regarding processes and reporting for the whole team

    Achievements
    Sales Representative (2009): 130% of target achievement representing 25% of the Team achievement (7 members in Team) - 70% of opportunities closed
    Software Maintenance Leader (2008-2007): 170% of target achievement and a year to year growth of 400%
  • Xerox - Customer Care

    Saint-Denis 2004 - 2007

Formations

Pas de formation renseignée

Réseau