Mes compétences :
Gestion de projet
Gestion de la relation client
Entreprises
Netsize
- Program Manager
Meudon 2014 - maintenant* Successful coordination of the first Netsize/Gemalto synergy (Smart Message Product development).
* Unique point of contact for the assigned customer portfolio.
* Technical pre-sales support for sales account managers (answering to RFIs/RFPs, specifying functional and technical customers’ requirements, participating in customers’ meetings).
* Coordinate the different internal teams (Sales administration, Development, Legal, Marketing, Compliance) to deliver on-time the requested connections.
Netsize
- Major Global Customers - Project Management Lead
Meudon 2012 - 2013* Coordination of the Project Management team (5+) to closely follow-up Netsize’s Major Global Customers.
* Coordination of the Technical Operators Partnership team (2+) (MNO technical relationship).
* Participate in quarterly business reviews with major customers.
* Customers’ escalation point of contact for major incidents and breaches of country’s code of conduct.
* Ensure no customers are lost after the merger (Netsize/IPX). Customers’ satisfaction is key.
* Facilitate Project Managers through the transition period after the merger (Netsize/IPX).
Netsize
- Chef de Projet International
Meudon 2010 - 2012* Successful coordination of the first Netsize/Gemalto synergy (Smart Message Product development).
* Unique point of contact for the assigned customer portfolio.
* Technical pre-sales support for sales account managers (answering to RFIs/RFPs, specifying functional and technical customers’ requirements, participating in customers’ meetings).
* Coordinate the different internal teams (Sales administration, Development, Legal, Marketing, Compliance) to deliver on-time the requested connections.
Screentonic
- Responsable Support
2007 - 2009* Definition of the Customer Support Process and implementation of the ticketing system throughout France, UK, and Spain.
* Conception & development of the training material for the mobile advertising platforms.
* Responsible of delivering on-site trainings for internal and external customers. Provide upgrade and new release training when required (STAMP, Atlas Ad Manager Platforms).
* Leverage the internal and external knowledge base to provide prompt and accurate resolution of platform’s basic technical or usage issues.
Kameleon
- Customer Relationship Manager
2004 - 2007* Pre-sales technical support.
* Responsible of the service delivery (adapting content to mobile technologies –consulting-, technical configuration of the solution, post campaign data analysis).
* Design, development and implementation of the procurement process and inventory system.
* Conception and implementation of Kameleon’s production process.
* Successful coordination of trials & pilots of Kameleon’s Key Customers (CBS, Nextel, Mme Tussauds, Amena/Auna).
